Go the extra mile. Does your practice call patients following treatment to see how they are doing? Are patients offered convenient appointments within a scheduling protocol that works for them and the …
Script all patient interactions.
Script all patient interactions. What to say and how to say it are crucial elements of successful patient relationships. Scripting helps the doctor and the team communicate accurate information in a …
Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice.
Advice for the Marketing Coordinator – Identify new marketing opportunities for your practice. What strategies has the practice used successfully in the last few years? Which ones need to be replaced? …
Advice for the Hygienist – Customize your schedule based on actual patient needs.
Advice for the Hygienist – Customize your schedule based on actual patient needs. If you’re still scheduling 45-minute appointments for all patients, you’re probably either losing productive time or …
Advice for the Dentist – Create a practice vision.
Advice for the Dentist – Create a practice vision. Where do you see the practice in three years? Do you want to have an office that generates $1 million, $1.25 million or more? Do you want to work …
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Set a good example for your co-workers.
Set a good example for your co-workers. In any work environment, having a positive attitude matters, but it takes on even more importance in the smaller confines of a dental practice. If you come to …
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Evaluate your facility from a patient perspective.
Evaluate your facility from a patient perspective. Your office is a reflection of the care you provide. If the front desk area is dusty or if the reception area is dark and dingy, your patients will …
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Enforce scheduling policies.
Enforce scheduling policies. When patients call to cancel at the last minute, use a script to suggest that they rethink cancelling the appointment. Let callers know that the time has been reserved for …
Scripting Tip: Don’t say “You’ll have to ask someone else” to patients.
Scripting Tip: Don’t say “You’ll have to ask someone else” to patients. You may not know the answers to patients’ questions, but take responsibility for getting the answers they need. Rather than …
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Advice for the Dentist – Decrease your overhead.
Advice for the Dentist – Decrease your overhead. Reducing overhead by a few percentage points can make a huge difference in practice profitability. For example, a practice grossing $800,000 in revenue …
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Be a problem-solver.
Be a problem-solver. Every workplace has its share of issues and problems. Many people are given to complain about such situations. Instead of joining the crowd, be the person who offers …
Continue to build value for treatment.
Continue to build value for treatment. During any follow-up conversations or appointments, remind patients of the benefits of the recommended procedure as well as the benefits of not delaying …
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