Advice for the Dentist – Delegate responsibilities. As the practice’s primary producer, you can raise production dramatically by delegating virtually all non-clinical responsibilities to staff …

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Don’t let your cell phone activities disturb or distract you from patients. Confine your use of cell phones to break times as much as possible. If there’s personal business you must attend to, do so …

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Use One-Day Rules to motivate patients. To manage patients more effectively, set a 24-hour limit for the team to accomplish certain tasks, including: Following up with patients who haven’t yet …

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When you upgrade systems, update training, too. Most practice systems need to be replaced every three to five years. Think of team training as an essential part of the process. Develop new scripting …

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Advice for the Dentist – Sharpen your case presentation skills. Do you emphasize—more than once—how treatment will benefit the patient? Do you present multi-tooth, cosmetic and other elective …

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Gather personal facts to build stronger relationships. Every time patients come in, team members should try to learn more about them… like hobbies, interests, etc. Shared with other staff members, …

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Keep track of average production per patient. If your practice isn’t growing fast enough, this figure may tell you why. It will be low if (a) you’re not performing annual comprehensive exams for all …

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Showcase the hygienist as a professional. Patients are more likely to value their hygiene appointment if they have been informed about the hygienist’s professional credentials. In conversations with …

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Educate all patients about the advantages of implant treatment. Even patients with a full set of teeth can help your practice increase implant production. If they’re informed about the benefits of …

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Advice for the Dentist – Set clear expectations. To perform well, team members need to know what they are supposed to accomplish. Providing staff accurate job descriptions helps them fully understand …

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Advice for the Hygienist: Inform patients about what you’re doing. Counteract the idea that a hygiene visit is “just a cleaning” by identifying the many steps you go through during a routine hygiene …

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Schedule patients for treatment within seven days. When patients accept treatment, it’s important to give them an appointment within a week. The longer they have to wait, the more time they’ll have to …

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