Advice for the Dentist – Evaluate mid-year progress. Is your practice on target to reach its annual goals for production, new patients, elective treatment and case acceptance? Do you know what’s …

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Advice for the Dentist – Respond decisively to conflict. Staff conflict creates stress and can destroy efficiency, so deal with it quickly. Rather than taking sides, focus on resolving differences… …

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Project confidence and professionalism. Whatever your role in the practice, your manner will affect the mood for everyone there, including patients. A dental practice is a relatively small space, so …

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Don’t take current patients for granted. The focus on attracting new patients can sometimes cause practices to under-appreciate existing patients. Always go out of your way to value the patients who …

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If you answer the first call from potential patients, establish rapport. When prospective patients call, make them feel that calling your practice was an excellent idea. This means that, in addition …

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Advice for the Hygienist – Think of yourself as the primary relationship builder. Typically, the hygienist has more one-to-one contact with patients than anyone else on the practice team. Take …

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Advice for the Dentist – Dispense oral health products. It’s not about making money. It’s about demonstrating to your patients that you want them to achieve better oral health. In-office dispensing of …

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Turn esthetic patients into “practice ambassadors.” Give these patients certificates that will entitle their friends and neighbors to a free cosmetic examination, including radiographs, at no cost. …

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Present ideal treatment to every patient. Appropriate treatment should always be presented. Let patients know all the options available for improving their oral health as well as their smiles. This …

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Emphasize the use of patient insurance benefits. Many patients are confused about their insurance plans. They don’t necessarily understand what is or isn’t covered. Consequently, they may put off …

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Improve efficiency with a hygiene assistant. To increase hygiene production, consider adding a hygiene assistant. This will require the use of two dedicated treatment rooms so the hygienist can move …

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Institute procedural time studies. Dentists and team members often have a false impression of how long procedures take. They need to better understand the length of time that each treatment actually …

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