Learn to work together. Your co-workers are a key component of your success. Find a way to get past the occasional misunderstanding. Don’t let a petty grievance turn into a major confrontation. When …
Advice for the Hygienist – Create awareness of practice services.
Advice for the Hygienist – Create awareness of practice services. Discuss all the services available in the practice with patients, including elective treatment. The conversation should include both …
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Showcase the practice’s technology.
Showcase the practice’s technology. Your decision to add new technologies should be based on the projected return on investment and how it will affect the quality of care. But once you make …
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Reach out to your community as a practice team member.
Reach out to your community as a practice team member. The higher your practice’s profile in the community, the more successful it will be. The best way to accomplish this is with personal …
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Perform an annual comprehensive exam on all patients.
Perform an annual comprehensive exam on all patients. Most patients are potential candidates for a variety of traditional and elective procedures, yet many practices focus exclusively on the patient’s …
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Add texting as a confirmation option.
Add texting as a confirmation option. If your practice confirms appointments with postcards or land-line calls, it’s time to upgrade your communication efforts. Emails, calls to mobile phones and …
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Advice for the Dentist – Make most non-clinical decisions quickly, or delegate them.
Advice for the Dentist – Make most non-clinical decisions quickly, or delegate them. A majority of the administrative decisions made in a dental office every day will not make or break the practice. …
Advice for the Dentist – Motivate staff members with a practice vision.
Advice for the Dentist – Motivate staff members with a practice vision. A vision enables the practice to focus on objectives. It maps out a clear direction for your practice over the next three years …
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Use systems to make your day easier.
Use systems to make your day easier. A busy day can become chaotic and stressful… especially if you lack well-designed administrative systems. Using documented step-by-step systems protects you and …
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Show appreciation for patients.
Show appreciation for patients. Learn about your patients as individuals and be sure to thank them for choosing your practice. These efforts help create a positive patient experience and let patients …
Advice for the Dentist – Conduct annual performance reviews.
Advice for the Dentist – Conduct annual performance reviews. These should be standard operating procedure for your practice. When done correctly, performance reviews benefit both staff members and the …
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Improve the New Patient Experience.
Improve the New Patient Experience. Ensure that more new patients become loyal, long-term patients by creating a positive initial experience for them. Each aspect of the New Patient Experience should …
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