Be open to change. Dentistry continues to evolve, especially on the business side. To be successful in today’s competitive environment, dentists will need to make improvements to their management and …
Know the practice’s milestones.
Know the practice’s milestones. As a team member, you should be aware of the practice’s most important accomplishments … reaching a record level of production… implementing an innovative new customer …
Leaders must always be positive and upbeat.
Leaders must always be positive and upbeat. Dentists have bad days sometimes, but they need to exercise good self-control at the office, keeping negative feelings to themselves. Otherwise, the …
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Help keep practice systems current.
Help keep practice systems current. Look at the systems in your practice—scheduling, collections, case presentation, customer service, etc. Are there opportunities for improvement? Will changes lead …
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Set your sights on growing production 15+% per year.
Set your sights on growing production 15+% per year. Even in the new dental economy, your practice can grow 15% or more per year—without increasing fixed expenses. By asking patients for referrals, …
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In meetings, focus on ways to meet challenges.
In meetings, focus on ways to meet challenges. A well-run staff meeting can have a highly positive impact on office morale. Rather than complaining about problems, brainstorm to find solutions. This …
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Advice for the Hygienist – Explain that the hygiene visit is more than “just a cleaning.”
Advice for the Hygienist – Explain that the hygiene visit is more than “just a cleaning.” It is important that patients understand and value the services provided during the hygiene appointment, …
Publish content that is shareable.
Publish content that is shareable. Use social media to inform and entertain patients, not just as an excuse to talk about your practice. While a Tweet or a Facebook post can discuss important practice …
Advice for the Dentist – Set high expectations.
Advice for the Dentist – Set high expectations. Good leaders challenge their team members to reach their potential. Most people will excel when given challenges in small doses. Effective leaders know …
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Bring in more new patients.
Bring in more new patients. Set a goal to schedule 99% of all new patients within seven days. This can only be achieved if the appropriate scripting has been put in place. The right verbal skills …
Take inventory every six months.
Take inventory every six months. As part of your program to control overhead, pay attention to the supplies you have on hand. Many practices end up with supply closets full of materials they don’t …
Understand that small things count.
Understand that small things count. Whether it’s minimizing waiting time, offering bottled water or providing Wi-Fi, go out of your way to make patients feel welcome and comfortable at your office. …
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