Back up computer data offsite. To avoid a catastrophic loss of vital information, back up your practice data, including patient files, at a safe, remote location. You may be able to use an external …
Understand that emotions play a big role in the decision to get an implant.
Understand that emotions play a big role in the decision to get an implant. Many decisions made by patients about getting treatment are driven by the fact that the patient needs the service. The …
Continue Reading about Understand that emotions play a big role in the decision to get an implant. →
Brainstorm as a team for patient satisfaction ideas.
Brainstorm as a team for patient satisfaction ideas. At a staff meeting, talk about the importance of patient satisfaction and ask team members to come to the next monthly meeting with 10 written …
Continue Reading about Brainstorm as a team for patient satisfaction ideas. →
Advice for the Doctor – Provide a professional development plan for each team member.
Advice for the Doctor – Provide a professional development plan for each team member. Create a multi-year CE plan for each team member, based on the individual’s current skills and goals, as well as …
Advice for the Practice Owner – Appoint more than one staff member to handle finances.
Advice for the Practice Owner – Appoint more than one staff member to handle finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice …
Advice for the Front Desk Team – Make the first phone call count.
Advice for the Front Desk Team – Make the first phone call count. The new patient call is an essential marketing opportunity. In fact, if the callers are checking out different practices, it may well …
Continue Reading about Advice for the Front Desk Team – Make the first phone call count. →
Create synergy between your website, blogs, email and social media accounts.
Create synergy between your website, blogs, email and social media accounts. The real power of the internet lies in its connectivity. Whatever you put online should have easy connectors to other …
Advice to the Dental Assistant – Give encouragement to patients.
Advice to the Dental Assistant – Give encouragement to patients. If patients are undergoing a lengthy or uncomfortable procedure, compliment them a few times during the appointment. They’ll appreciate …
Continue Reading about Advice to the Dental Assistant – Give encouragement to patients. →
Review quarterly performance.
Review quarterly performance. How close is the practice to reaching its goals for production, collections, new patients, etc., for this quarter? Which systems need improvement to hit established …
Advice for the Doctor – Follow up personally with patients after treatment.
Advice for the Doctor – Follow up personally with patients after treatment. Show patients how much you care about them. The evening after treatment (other than fillings or other simple procedures), …
Continue Reading about Advice for the Doctor – Follow up personally with patients after treatment. →
File insurance claims daily.
File insurance claims daily. Filing and keeping track of insurance is critical for optimal cash flow. It’s easy to postpone filing insurance claims, but this can lead to financial problems if allowed …
When a patient says “No” today, it may mean “Yes” later on.
When a patient says “No” today, it may mean “Yes” later on. Many patients who don’t accept treatment immediately may eventually do so. Your task is to make sure they come back to your practice when …
Continue Reading about When a patient says “No” today, it may mean “Yes” later on. →
