Advice for the Dentist – Present ideal treatment. Rather than making assumptions about what treatment patients will accept, provide the information they need—including your recommendations—to make the …

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Be a team player. “There’s no ‘I’ in team,” the old saying goes, and it’s true. Excelling at your job requires strong interpersonal skills, which include being courteous, supportive and helpful to …

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Ask for testimonials. Encourage patients to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from patients build …

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Advice for the Dentist – Do more with what you already have. Many practices have fewer new patients presenting than they had several years ago. Do more with the patients who are already in your care …

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Advice for the Dentist – Make business learning a priority. As a dentist, you continually learn and sharpen your clinical skills so that you can always provide the best possible care for patients. As …

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Don’t play the blame game. When things go wrong… as they occasionally will… discuss the situation in a constructive way. Avoid finger pointing. Try to focus on the main issue and not on extraneous …

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Use systems to make your day easier. A busy day can create chaos and stress, and inadequate systems contribute to the problem. Implementing documented, step-by-step systems protects you and fellow …

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Answer the phone the right way. Every team member should be pleasant, sound enthusiastic and demonstrate a desire to be helpful. Callers need to feel that you are focused entirely on them. This …

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Make meetings more productive. Open debate is critical in office meetings. The practice should be a receptive environment where everyone is encouraged to speak up and voice honest opinions. No one …

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Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …

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Advice for the Dentist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your profit at the …

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Advice for the Scheduling Coordinator – Reserve time for new patients. It’s important to schedule 100% of new patients for appointments within seven days, while their motivation is highest. To make …

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