When there’s friction between you and another team member, collaborate on a solution. Conflict is natural in any workplace, but it can cause harmful stress. Get together with the other person quickly …
Watch for patients “un-asked questions”… and answer them.
Watch for patients “un-asked questions”… and answer them. Many patients are hesitant to show their lack of knowledge, their fears or other personal issues regarding their oral health. Everyone on the …
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Use extra cash to reduce debt.
Use extra cash to reduce debt. If the practice’s cash reserves stay consistently higher than necessary, put some of that money to work. By applying a portion of it to practice debt, you will not only …
Give credit for good ideas.
Give credit for good ideas. We all like to get credit for our suggestions and we don’t like it when people take credit for others’ thinking. Note the ideas expressed by other team members. If you talk …
Hold annual spring and fall cleaning events.
Hold annual spring and fall cleaning events. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas semiannually, …
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Hand every patient a walkout statement.
Hand every patient a walkout statement. This document should show the treatment performed, what has been paid and what amount has been billed to insurance. Inform patients that anything not covered by …
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For Practice Owners – Valuation Factor: Staff Training.
For Practice Owners – Valuation Factor: Staff Training. A well-trained staff increases practice value. If the practice has a staff that lacks training or experience, value suffers because the new …
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Make patients feel like part of their own personal oral healthcare team.
Make patients feel like part of their own personal oral healthcare team. Use “we” instead of “I” during patient interactions. Treat patients as the center of everyone’s attention while they are in …
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Eliminate the #1 cause of stress in your practice—an unorganized schedule.
Eliminate the #1 cause of stress in your practice—an unorganized schedule. Scheduling isn't simply filling in every available line in the schedule. Instead, it is determining how to efficiently use …
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Write the script for a better patient experience.
Write the script for a better patient experience. Every routine interaction between staff and patients contributes to the quality of the patient experience, for better or worse. Well-written and …
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Understand the change in consumer behavior.
Understand the change in consumer behavior. In the post-recession economy, consumers of all income levels who once made impulsive buying decisions now often postpone spending. This mentality makes it …
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For Practice Owners – Valuation Factor: The Lease.
For Practice Owners – Valuation Factor: The Lease. If you lease your office space, it can be a critical factor in practice valuation. A lease that expires within a year or two will reduce practice …
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