Advice for the Dentist – Use “best models” to improve practice operations. Best models are based on how highly successful practices achieve their goals. These models are essentially blueprints for the …

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Leave personal problems at home. Patients should never be able to tell that your day didn’t start off so well because you got caught in traffic… or see anything in your behavior to suggest that you …

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Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …

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Advice for the Hygienist – Become a trusted treatment advisor. Patients often form friendships with members of the hygiene team. By talking to patients about the benefits of various treatment …

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Conduct procedural time studies. If your practice hasn’t clocked how long various dental procedures take in the last couple of years, it’s time to check again. Incorrect scheduling can lead to large …

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Advice for the Dentist – Present ideal treatment. Rather than making assumptions about what treatment patients will accept, provide the information they need—including your recommendations—to make the …

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Be a team player. “There’s no ‘I’ in team,” the old saying goes, and it’s true. Excelling at your job requires strong interpersonal skills, which include being courteous, supportive and helpful to …

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Ask for testimonials. Encourage patients to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from patients build …

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Advice for the Dentist – Do more with what you already have. Many practices have fewer new patients presenting than they had several years ago. Do more with the patients who are already in your care …

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Advice for the Dentist – Make business learning a priority. As a dentist, you continually learn and sharpen your clinical skills so that you can always provide the best possible care for patients. As …

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Don’t play the blame game. When things go wrong… as they occasionally will… discuss the situation in a constructive way. Avoid finger pointing. Try to focus on the main issue and not on extraneous …

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Use systems to make your day easier. A busy day can create chaos and stress, and inadequate systems contribute to the problem. Implementing documented, step-by-step systems protects you and fellow …

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