Answer the phone the right way. Every team member should be pleasant, sound enthusiastic and demonstrate a desire to be helpful. Callers need to feel that you are focused entirely on them. This …
Make meetings more productive.
Make meetings more productive. Open debate is critical in office meetings. The practice should be a receptive environment where everyone is encouraged to speak up and voice honest opinions. No one …
Scripting Advice – Start by identifying the goal of the script.
Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …
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Advice for the Dentist – To make non-clinical decisions, ask a “golden question.”
Advice for the Dentist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your profit at the …
Advice for the Scheduling Coordinator – Reserve time for new patients.
Advice for the Scheduling Coordinator – Reserve time for new patients. It’s important to schedule 100% of new patients for appointments within seven days, while their motivation is highest. To make …
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Advice for the Dentist – Create a business culture.
Advice for the Dentist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only provide …
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Learn from dissatisfied patients – Don’t take criticism personally.
Learn from dissatisfied patients – Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …
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Advice for the Marketing Coordinator – Get to know the local business community.
Advice for the Marketing Coordinator – Get to know the local business community. Visit nearby businesses and introduce yourself. Even though your practice may be in the same shopping center or …
Know what’s so great about your practice.
Know what’s so great about your practice. Why should new patients decide to come to your particular practice? One of the first things Levin Group consultants do when working with a new client is to …
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Create trust during case presentations.
Create trust during case presentations. It’s important to quickly convince patients that you are their friend. By learning about an individual, you move from a purely professional relationship to a …
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Don’t live with inefficiency.
Don’t live with inefficiency. Carefully track the schedule to ensure that all appointments occur within 10 minutes of the scheduled time. Lateness represents poor customer service, and it’s also a …
Advice for the Dentist – Before making a decision, ask “Will this benefit our patients?”
Advice for the Dentist – Before making a decision, ask “Will this benefit our patients?” To become a more patient-centric practice, you should look at every decision—large or small—in terms of patient …
