Be confident. When answering patients’ questions about potential treatment, you want to be perceived as knowledgeable about all services at the practice. This helps build trust with patients. Use …
Answer phone calls promptly.
Answer phone calls promptly. Allowing patients to wait on the phone creates an immediate impression of the practice—a bad one. Calls that are not answered quickly suggest a poorly run organization and …
Advice for the Scheduling Coordinator – Designate an overflow chair.
Advice for the Scheduling Coordinator – Designate an overflow chair. For offices with enough space, the overflow chair provides an opportunity to schedule at approximately 50% the capacity of other …
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Advice for the Dentist – Empower your team.
Advice for the Dentist – Empower your team. The dental team is the best resource for reducing inefficiency and lowering stress. Encourage your team members to be proactive in examining practice …
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Step up… when you see an opportunity.
Step up… when you see an opportunity. Some days, if a team member is absent or simply overwhelmed, consider pitching in and performing other activities. A good attitude can help everyone get through a …
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Advice for the Hygienist – Review unaccepted treatment plans.
Advice for the Hygienist – Review unaccepted treatment plans. Many patients say they need more time to think about proposed treatment. To increase practice production, discuss unaccepted treatment …
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Be prepared with scripts for Frequently Asked Questions (FAQs).
Be prepared with scripts for Frequently Asked Questions (FAQs). Team members hear certain questions regularly in practices. Here, for example, are FAQs related to insurance: Is this treatment …
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Carefully examine insurance participation.
Carefully examine insurance participation. Practices should review patient insurance participation each year. The doctor and financial coordinator should be aware of important data such as what …
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Advice for the Dentist – Track performance numbers.
Advice for the Dentist – Track performance numbers. Select 10–12 statistics that are most relevant to the growth and success of your practice, such as production, case acceptance and collections. …
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Recognize the efforts of your co-workers.
Recognize the efforts of your co-workers. We all appreciate it when people notice our efforts and make positive comments about our performance. Even a simple “thank you” will make your teammates feel …
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Build value for the appointment.
Build value for the appointment. This is the single most effective way to eliminate the problem of no-shows. Patients who appreciate the value of their appointments are far less likely to miss them. …
Ask new patients how they heard about your practice.
Ask new patients how they heard about your practice. Once patients have been welcomed, find out what made them choose your practice. A simple question like, “Who can we thank for referring you?” …
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