Earn patient trust. The higher the level of trust patients have in the doctor and staff, the more successful the practice will be. Trust builds patient loyalty, ensuring lasting practice-patient …
Collect 99% of all money owed to the practice.
Collect 99% of all money owed to the practice. Production, no matter how much it increases, doesn’t count unless the practice collects its fees. Review your policies to tighten up collections. Require …
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Use an e-newsletter to strengthen relationships with patients.
Use an e-newsletter to strengthen relationships with patients. Send out a monthly or quarterly newsletter via email. It can include practice news, short helpful articles, patient testimonials, and …
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Case presentation is a team effort.
Case presentation is a team effort. The practice is less likely to increase production if only the doctor is creating awareness about available services for patients. When everyone on the team is …
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Advice for the Dentist – Show your team that you care.
Advice for the Dentist – Show your team that you care. There are many different ways to demonstrate caring for staff members, from sending cards and gifts on birthdays to allowing scheduling …
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Stress happens when systems become obsolete.
Stress happens when systems become obsolete. When the systems in your practice are outdated, inefficiency rules the day. Appointments get delayed, patients complain, and staff members feel hurried. …
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Do you know the practice’s vision?
Do you know the practice’s vision? Most successful practices have a vision statement. You should review it once a week. The vision maps out where the practice will be in the next three years. When you …
Advice for the Marketing Coordinator – Review your website periodically.
Advice for the Marketing Coordinator – Review your website periodically. Does your website accurately reflect your practice’s services, financial policies, hours of operation, etc.? Has the practice …
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Advice for the Hygienist – Look for ways to improve your verbal skills.
Advice for the Hygienist – Look for ways to improve your verbal skills. Do you make patients feel welcome and comfortable during their hygiene appointments? Do you inform patients about appropriate …
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Excellent customer service generates strong word-of-mouth advertising.
Excellent customer service generates strong word-of-mouth advertising. When you treat patients well, it not only makes them happy and keeps them active. It also gives them something good to talk about …
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Advice for the Dentist – Be aware of how you affect your team members.
Advice for the Dentist – Be aware of how you affect your team members. As the doctor and practice owner, you may be inadvertently making your staff nervous or insecure. Make an effort to reassure them …
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Create a systems manual.
Create a systems manual. Up-to-date documentation for all systems should be gathered together in one place—a systems manual. This is an essential reference for the entire practice. Among other …
