Increasing Practice Production Every Year
A last-minute cancellation is the same as a no-show. Why? Because the chair is not filled, and unfilled chair time can never be recovered. Measure your no-shows carefully, but also measure your …
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It’s time to grow. Some dentists say that they aren’t growing because they don’t want more complications in their practice. Growth does not have to be complicated or even hard; however, it must be …
Be consistent. One leadership trait that is critically important is consistency. When you’re managing people, they find it confusing and frustrating when the leadership is inconsistent in behavior, …
What do I do when a team member needs personal time off and it’s inconvenient? Try hard to accommodate the request. Leaders today must work to find the right balance and compromise to keep the team …
Are you delegating enough? Take time to review your tasks and determine if someone else could do them effectively and efficiently. This will free you to focus on higher-level activities. …
How do I increase profitability in the face of inflation? More than ever before, you need your practice to be as efficient as possible. Efficiency comes from having systems that allow the team to …
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What age can I expect to retire as a dentist? The current retirement age of dentists is about 72. This is up almost 10 years from the last generation. We suggest that dentists work hard to pay off …
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The best way to get rid of a bad review. The best way to get rid of a bad review is to have lots of good reviews. These will push the negative review down and it will barely be seen if at all. …
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Just apologize. Any time a patient is even the least bit dissatisfied, just apologize. This doesn't mean that you are not giving in or giving up. You are simply making the patient happier by showing …
Minimal acceptable standards. Every job in the practice should have 5 to 8 clear measurements that a team member is responsible for. Assuming that training and mentoring are available, team members …
Schedule those emergencies. Emergencies have an extremely high case acceptance, and therefore contribute heavily toward practice production. First thing in the morning, all emergency patients should …
All bonus plans eventually lose momentum. At some point any bonus, even if it is an excellent financial opportunity, will lose momentum. You can reward the team, but change the bonus to keep things …
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