Scripting is not robotic. We hear all the time that dental teams resist scripting because they don’t want to feel like robots. Nothing could be further from the truth. Scripting is an excellent …
Get back to production.
Get back to production. Do not lose sight of the single most important objective: increasing your practice production every year. If you find you are not growing, you must take steps and add new …
If you want to improve case acceptance…
If you want to improve case acceptance…Stop focusing on whether a patient will accept treatment. Focus on helping people, demonstrating caring, and being a friend to the patient. When patients see …
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Find one expense today that you don’t really need.
Find one expense today that you don’t really need. Every practice gradually accumulates expenses that aren’t necessary. What is one expense you can identify today that you can eliminate because you …
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Study human relationships.
Study human relationships. Getting along with other people may be one of the most powerful ways to improve the quality of your life. Learning to relate to coworkers, understanding different behaviors, …
Redo your time studies.
Redo your time studies. It may be time to redo your time studies and determine the amount of time actually needed for certain procedures. Then retrofit that into the scheduling system and you will …
Six-month message.
Six-month message. Every six months the practice should identify an interesting message to share with patients that brands the practice as leading-edge and modern. The message could be about a …
What job are you being hired to do?
What job are you being hired to do? Clayton Christensen, a former professor at the Harvard Business School, made it clear that most people don’t recognize the actual job they are doing. For example, a …
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Don’t worry, do something.
Don’t worry, do something. One of the best antidotes for worry or anxiety is taking action. Unfortunately, some practices will worry more about what is going to happen and procrastinate. In most cases …
Great leaders inspire other people.
Great leaders inspire other people. One of the obligations of a leader is to inspire the people around you. This might be truer than ever before as we are emerging from the pandemic, facing a slightly …
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Don’t forget about scripting.
Don’t forget about scripting. Team members should have a script to talk about the doctor in the practice. Make a list of the key benefits of your practice and include them into a simple script that …
How can I handle lower insurance reimbursements?
How can I handle lower insurance reimbursements? We are frequently asked what to do about insurance companies that lower reimbursements. There are many options, but most are not guaranteed to have the …
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