Don’t forget about customer service. In any recession or economic decline, businesses that improve their customer service are more successful. …
Continue Reading about Don’t forget about customer service. →
Case Presentation Tip: Keep the clinical explanation short.
Case Presentation Tip: Keep the clinical explanation short. Most patients don’t care to know all the clinical details of their case. They are far more interested in information about benefits and how …
Continue Reading about Case Presentation Tip: Keep the clinical explanation short. →
Offer small incentives, such as discounts, on elective services.
Offer small incentives, such as discounts, on elective services. This might be all it takes for a patient to decide to accept elective treatment even in a challenging economic time. Keep in mind that …
Continue Reading about Offer small incentives, such as discounts, on elective services. →
What is your resiliency quotient?
What is your resiliency quotient? Resiliency is the ability to bounce back and deal with adversity, change directions, or be flexible. Practices with a high resiliency quotient have people who perform …
Get out of your rut.
Get out of your rut. People are creatures of habit and doctors and team members are no different. We develop habits that carry us through each day, but at times it can also hold us back. One way …
Organize your office to be ready for any procedure.
Organize your office to be ready for any procedure. If it’s a root canal, then have everything for root canals in one place. If it’s a crown, have everything ready for crown procedures in one place, …
Continue Reading about Organize your office to be ready for any procedure. →
What’s holding you back?
What’s holding you back? Is it fear of making a mistake? Are you afraid of saying the wrong thing to a patient? Are you worried about getting in trouble? Just know that when people don’t experiment …
Make sure you have an excellent flow in the new patient experience.
Make sure you have an excellent flow in the new patient experience. The three components are the new patient phone call, the new patient orientation, and the doctor exam. When you have a value-based …
Continue Reading about Make sure you have an excellent flow in the new patient experience. →
Take a walk.
Take a walk. Sometimes going outside to take a walk around the building or down the street and back can clear your head. If you were having a bad day this is even more …
Don’t just text.
Don’t just text. If you’re trying to reactivate a patient without their next appointment, you may want to call them to answer any questions and continue to build a positive …
Track the number of active patients.
Track the number of active patients. Active patients are any patients without their next appointment. …
Continue Reading about Track the number of active patients. →
Keep cash available.
Keep cash available. Having cash on hand will protect the practice. We recommend building 3 to 4 months of cash reserves for unexpected events. …
