Scripting makes communication easier. The best way to feel confident when speaking to parents and patients is to use scripts as guidelines. Scripting enables team members to say the right things at …

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Keep patients extremely comfortable during treatment. Comfort and convenience matter to patients. Provide them with special amenities like beverages, blankets, pillows and magazines. All these …

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Recognize that using smartphones makes information vulnerable. Accessing the practice through a smartphone may be a very convenient way to handle some tasks when you’re away from the office, but there …

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Advice for the Orthodontist – Work on case presentation skills. The ability to deliver a superior case presentation doesn’t happen overnight. Even the most experienced of dentists find it takes time …

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Don’t make a bad day worse. There will be days when things go wrong. When stress is running high, it can be easy to point fingers or say something hurtful. Take a deep breath, remain calm and look for …

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Judge new technology by its impact on patient care. Dental practices are inundated with information about new products and services—from sophisticated equipment to disposable gloves. To determine if a …

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Use scripts to ensure consistent messaging. Whether a parent is talking with the orthodontist, the treatment coordinator or the scheduling coordinator, the message should remain the same. Research …

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For Practice Owners – Valuation Factor: Production. Practice production growing for three years generally merits an increase in practice valuation. However, it is important to look at your rate of …

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Advice for the Orthodontist – As practice leader, set the example. Your attitude and actions set the tone for the practice. If you are moody, then the practice will often needlessly experience high …

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Create strong connections between team members. Even a small group of people who work together will develop highly complex interconnections—some positive, some not. As practice leader, you can (and …

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Monitor practice financials. Practice leaders must regularly track overhead and production. This data will enable you to see how your practice is progressing toward its profitability goals. With …

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Look for ways to achieve the practice vision. A vision forces the practice to clearly focus on objectives. It maps out a clear direction for your practice over the next three years so that the doctor …

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