Review your collections process. If your collections rate is less than 99%, take a close look at the systems you’re using to collect overdue fees. Start with these questions: Do you have …
Post several times a week on your Facebook page.
Post several times a week on your Facebook page. Social media experts recommend that dental practices post to their Facebook account frequently. Although a recent major survey shows that almost 9 out …
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Advice for the Orthodontist – Make business learning a priority.
Advice for the Orthodontist – Make business learning a priority. As an orthodontist, you continually learn and sharpen your clinical skills so that you can always provide the best possible care for …
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Even the best systems need to change over time.
Even the best systems need to change over time. Most practices have poorly designed management systems… and even well-planned protocols eventually become inefficient. Internal and external changes …
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As we approach the half-year mark, prepare to make mid-course corrections.
As we approach the half-year mark, prepare to make mid-course corrections. Monitoring practice performance numbers should be a year-round activity, but it’s especially important at the six-month mark. …
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Set the bar high.
Set the bar high. Your customer service is being judged not only against other ortho and medical practices but also retail stores, restaurants and hotels. That might not seem fair, but parents and …
Understand the difference between morning and monthly staff meetings.
Understand the difference between morning and monthly staff meetings. The morning meeting alerts everyone about what and who to expect as the day unfolds. To help keep morning meetings brief—no longer …
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Monitor levels of supplies monthly.
Monitor levels of supplies monthly. No practice wants to run out of essential patient care supplies, such as latex gloves or gauze pads. On the other hand, having two years’ supply of hand soap isn’t …
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Leadership Advice for the Orthodontist: Be the role model for team behavior.
Leadership Advice for the Orthodontist: Be the role model for team behavior. The way you act has everything to do with the way your staff members act at the office. If you want them to be …
Advice for the Orthodontist – Update management systems.
Advice for the Orthodontist – Update management systems. Many ortho practices are operating far below their potential because of outdated systems. Inefficient systems lead to decreased production and …
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Know what your practice does.
Know what your practice does. Do you know all of the services your practice offers? Staff members should be able to give a brief description of every treatment provided by the practice. No matter what …
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments.
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few people missing check appointments may not seem like such an issue. However, imagine the effect of a …
