Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …
Advice for the Orthodontist – Share information with your team.
Advice for the Orthodontist – Share information with your team. Hold Daily Business Meetings and Monthly Business Reviews to keep everyone on the same page. A Daily Business Meeting, held every …
Continue Reading about Advice for the Orthodontist – Share information with your team. →
Advice for the Front Desk Team – Document new patient conversations.
Advice for the Front Desk Team – Document new patient conversations. Always ask parents of prospective patients who referred them to your practice. Make sure that patient records reflect this …
Continue Reading about Advice for the Front Desk Team – Document new patient conversations. →
Advice for the Financial Coordinator – Double-check insurance claims.
Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …
Continue Reading about Advice for the Financial Coordinator – Double-check insurance claims. →
Advice for the Treatment Coordinator (TC) – Use scripting to manage objections.
Advice for the Treatment Coordinator (TC) – Use scripting to manage objections. Many TCs react negatively and defensively to tough questions posed by parents, feeling that their expertise is being …
Advice for the Marketing Coordinator – Strengthen referral relationships.
Advice for the Marketing Coordinator – Strengthen referral relationships. Referring GPs and pediatric dentists represent a significant source of referrals. Develop stronger connections with referring …
Continue Reading about Advice for the Marketing Coordinator – Strengthen referral relationships. →
Advice for the Orthodontist – A well-trained team makes for happy patients.
Advice for the Orthodontist – A well-trained team makes for happy patients. Most patient interactions with the practice will be with team members rather than the doctor. That’s why it’s so important …
Continue Reading about Advice for the Orthodontist – A well-trained team makes for happy patients. →
Help new team members get up to speed quickly.
Help new team members get up to speed quickly. “Training new team members” may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through …
Continue Reading about Help new team members get up to speed quickly. →
Align the practice’s annual and daily production goals.
Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $1 million in 200 workdays, the …
Continue Reading about Align the practice’s annual and daily production goals. →
Learn as much as possible about a new patient in the first phone call.
Learn as much as possible about a new patient in the first phone call. Enter the following information in the patient’s file: Parents’ and patient’s names How they found your practice Address …
Continue Reading about Learn as much as possible about a new patient in the first phone call. →
Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails.
Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails. It happens. Even the best strategies can fall flat, especially if they have been overused. Solution: Use a …
Advice for the Orthodontist – Respond positively to competitive threats.
Advice for the Orthodontist – Respond positively to competitive threats. If you recognize potentially harmful threats before they cause damage to your practice, they can actually trigger greater …
Continue Reading about Advice for the Orthodontist – Respond positively to competitive threats. →
