Create more value through scripting. Nearly every aspect of the patient experience can be documented and scripted. The more scripts your ortho practice uses, the better trained everyone will be. When …

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Advice for the Marketing Coordinator­ – Segment your referring dentists. Divide referrers into four groups––A, B, C and D doctors: A doctors are the top third of referrers – responsible for 40% to …

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Hold a fall clean-up event. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas in the fall (and spring), your …

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Is your practice on track for year-end goals? If not, brainstorm short-term strategies that will move the office closer to its targets for production, starts, referrals and collections. In addition, …

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Help new staff members get up to speed quickly. Training new team members may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through procedural …

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Advice for the Orthodontist – Work faster… without rushing. For you, effective time management means achieving optimal speed when treating patients. The result will be better performance and higher …

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Be a problem-solver. Every workplace has its share of issues and problems. Many people are prone to complain about unfavorable situations. Anyone can talk negatively about a problem. Instead of …

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Advice for the Treatment Coordinator – Learn from rejection. When orthodontists have a case rejected, they tend to feel badly and take it personally. Sales people don’t react that way. When they have …

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If patients are causing you stress, remember that they may be affected by their own stress. When patients exhibit “difficult” behavior, it’s easy to feel like the victim. Remember, kids will be kids. …

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Advice for the Orthodontist – Help your staff stay current. Both new and long-term team members need to update their clinical and administrative skills. Out-of-office training can be a good …

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Minimize the afternoon crunch. Most parents prefer afternoon appointments for their school-age children. Unfortunately, letting the majority of parents choose only afternoon appointments will result …

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Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …

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