Advice for the Treatment Coordinator (TC) – Greet new patients and their parents immediately. You want to start the relationship in the best possible way. Try to meet prospective patients and their …
Step up when you see an opportunity.
Step up when you see an opportunity. When a fellow team member is on vacation or out sick, volunteer to take on additional duties. If you have occasional downtime, assist someone who may be …
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Advice for the Marketing Coordinator – Prepare now for autumn.
Advice for the Marketing Coordinator – Prepare now for autumn. Summer is typically a busy time for ortho practices, and it can be easy to get off track. Look at your marketing calendar for the fall …
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Hold more effective meetings.
Hold more effective meetings. No one likes unproductive meetings. They waste time, lower morale and frustrate the entire team. Conversely, effective staff meetings can prevent chaos and stress in the …
Lower stress by getting away from the practice.
Lower stress by getting away from the practice. Everyone needs a break from the daily routine occasionally. Help organize an off-site, all-day retreat to focus on current issues and strategic planning …
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Advice for the Treatment Coordinator – Don’t let cost derail your presentation.
Advice for the Treatment Coordinator – Don’t let cost derail your presentation. For most people, ortho treatment represents a significant expense. Present financing options to all parents and adult …
Learn to limit time-consuming chat with other team members.
Learn to limit time-consuming chat with other team members. Inevitably, there will be times when a fellow team member wants to talk but you need to get something done. How can you cut off the …
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Increase parent and patient referrals.
Increase parent and patient referrals. Successful patient marketing includes the use of contests, patient and parent testimonials, scripting and brochures. Levin Group’s target is for ortho practices …
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Create an engaging online presence.
Create an engaging online presence. Use Facebook, Twitter, other social media and blogs to build a strong community of patients, parents and prospective patients. By establishing an effective social …
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Scripting the New Patient Call.
Scripting the New Patient Call. When parents of prospective patients call, the practice’s overriding objective is to schedule a consult within seven business days. You also need to build value for the …
Educate new patients and parents about the importance of compliance.
Educate new patients and parents about the importance of compliance. Once treatment is accepted, emphasize the importance of staying on schedule from beginning to end. Use effective scripting to …
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Pay special attention to observation patients.
Pay special attention to observation patients. Devise five or six strategies directed only at observation patients and their families. The goal is to maintain a high level of value and appreciation …
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