Track referral sources. A critical question to ask when a parent of a new patient calls is, “Whom may we thank for referring you to our office?” This will enable you to track what dentist, parent or …
Secure computers at the end of the day.
Secure computers at the end of the day. All practice computers should be shut down or locked when the office is closed to prevent any type of security breach. A running computer could give the wrong …
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Hold more productive meetings.
Hold more productive meetings. Open discussion and honesty are critical in office meetings. The practice needs to create a receptive environment where everyone feels comfortable speaking up and …
Actively seek more parent referrals.
Actively seek more parent referrals. There’s an even better promoter of your practice than the orthodontist or the staff… it’s parents (and adult patients). They can be your goodwill ambassadors. Many …
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Educate new patients and parents about the importance of keeping appointments.
Educate new patients and parents about the importance of keeping appointments. Once treatment is accepted, emphasize the benefits of staying on schedule using value-building scripts. Explain that …
