Look for ways to reduce spending. Periodically, review what your ortho practice is spending compared with what’s budgeted. Look not only for deviations but also for line items that can be reduced or …
Advice for the Orthodontist – Keep the lines of communication open.
Advice for the Orthodontist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is on her career path. Where does the …
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Build value for the check appointment.
Build value for the check appointment. This is the single most effective way to eliminate the problem of no-shows. Parents who appreciate the value of appointments are far less likely to allow their …
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Recognize the efforts of your co-workers.
Recognize the efforts of your co-workers. We all appreciate it when people notice our efforts and make positive comments about our performance. Even a simple “thank you” will make your teammates feel …
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Ask parents of new patients how they heard about your practice.
Ask parents of new patients how they heard about your practice. Once parents and patients have been welcomed, find out what made them choose your practice. A simple question like, “Who can we thank …
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Advice for the Treatment Coordinator (TC) – Support the orthodontist.
Advice for the Treatment Coordinator (TC) – Support the orthodontist. In a changing economy, one of the main jobs of the TC is to transfer trust to the doctor. This is accomplished through excellent …
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Advice for the Orthodontist – Offer rewards for cost-cutting ideas.
Advice for the Orthodontist – Offer rewards for cost-cutting ideas. Staff members have first-hand knowledge about how the practice is spending money, which qualifies them to identify ways to reduce …
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Learn to work together.
Learn to work together. Your co-workers are a key component of your success. Find a way to get past the occasional misunderstanding. Don’t let a petty grievance turn into a major confrontation. When …
Advice for the Marketing Coordinator – Manage your practice’s online reputation.
Advice for the Marketing Coordinator – Manage your practice’s online reputation. Google your practice. You might be surprised by what you find. Correct misinformation and address any negative feedback …
First impressions make all the difference.
First impressions make all the difference. Will ortho patients and their parents be impressed when they walk into your office for the first time? Practices need to exceed expectations during every …
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Advice for the Treatment Coordinator – Be a goodwill ambassador to referring GPs.
Advice for the Treatment Coordinator (TC) – Be a goodwill ambassador to referring GPs. More than any other ortho team member, you can effectively demonstrate that your office supports the GP’s hygiene …
Advice for the Orthodontist – Surprise your team.
Advice for the Orthodontist – Surprise your team. When’s the last time you sent your staff flowers for a particularly challenging or successful day? Have you taken them out to dinner lately? Have you …
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