Use One-Day Rules to influence patient and parent behavior. To manage parents and patients more effectively, set a 24-hour limit for the team to accomplish certain tasks, including: Calling parents …

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Be willing to say you don’t understand something. Many of us are reluctant to admit we’re confused about what’s being discussed. If you’re not following the conversation, speak up. Ask for further …

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Advice for the Marketing Coordinator – Review your practice’s website. The online world changes fast. If it’s been a few years since your website was updated, then it’s time for a top-to-bottom …

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Inform patients and parents about your holiday schedule. If your practice will be closed extra days in December, let patients and parents know through signs in the office, face-to-face communication, …

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Advice for the Orthodontist – Share the practice vision weekly with the team. Team members want to feel that they are part of something bigger… that what they do matters… and that their job is more …

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When you experience conflict with another staff member, speak up and look for solutions. Friction between team members is natural in any workplace. When it happens, don’t brood about it or let it …

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Advice for the Treatment Coordinator (TC) – Use the sunset rule. It simply states that you will return all phone calls or emails by sunset of that day (or, for your purposes, by the end of office …

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Check Key Production Indicators (KPIs) Weekly. To track performance, doctors should use 12–15 KPIs, including: Starts Collections Overhead Number of new patients Case acceptance ratio …

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Advice for the Marketing Coordinator – Improve interpersonal skills. Learn as much as you can about referring doctors and their teams. When relationships move from the strictly professional to the …

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Advice for the Orthodontist – Use these basic CEO behaviors every day. As the practice leader, you can have a profound, positive effect on team members if you: Come to the office energized every …

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Advice for the Financial Coordinator – Schedule time to address overdue accounts. Rather than letting collection activities take a back seat, give them priority treatment. Set aside specific times …

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Advice for the Treatment Coordinator – Make the presentation exciting. Aiming to have 90% of your consultation patients accept treatment may seem unreasonably high. However, an unusual scenario exists …

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