Find out how others on the team see you. To minimize stress and make the most of team dynamics, you need to know what others think of you as a teammate. Are you considered to be helpful? A good …

Continue Reading about Find out how others on the team see you. →

Scripting Tip: Make it a point to say “yes” often. Parents and patients who hear “yes” frequently feel more positive about the practice and perceive that they are getting the very best care. …

Continue Reading about Scripting Tip: Make it a point to say “yes” often. →

Go out of your way to impress patients and parents. Doctors and teams can only stand out by creating a positive patient experience and letting patients and parents know that they are the number-one …

Continue Reading about Go out of your way to impress patients and parents. →

Advice for the Marketing Coordinator (MC) – Maintain enthusiasm. In your role as MC, you are often the public face of your practice. Making a good impression when you interact with referring offices …

Continue Reading about Advice for the Marketing Coordinator (MC) – Maintain enthusiasm. →

Advice for the Orthodontist – Review last year’s performance. Did you hit your targets for referrals, starts and production? If you did, how can you build on that success? If you didn’t, what changes …

Continue Reading about Advice for the Orthodontist – Review last year’s performance. →

When things go wrong, maintain composure. There will be the occasional bad day, difficult parent or patient, wrecked schedule, sick staff member… all of which increase stress. In the face of …

Continue Reading about When things go wrong, maintain composure. →

Turn compliments into referral opportunities. Parents and adult patients­­ who compliment the doctor or staff members are excellent candidates to ask for referrals. Everyone at the practice can be …

Continue Reading about Turn compliments into referral opportunities. →

Manage patient/parent expectations. If the office is running behind schedule, let patients and their parents know when they can expect to be seen. Apologize for the inconvenience. Offer to reschedule …

Continue Reading about Manage patient/parent expectations. →

Advice for the Orthodontist – Understand where you want to go. What are your goals for your practice and your life? Do you want to have a practice that generates $1 million, $1.5 million or more? Do …

Continue Reading about Advice for the Orthodontist – Understand where you want to go. →

Track observation patients. Calculate the percentage of observation patients who are overdue for appointments every month. The practice should have a goal of keeping that number below 1%. If an …

Continue Reading about Track observation patients. →

Avoid the destructive power of saying “No.” When you tell parents and patients “no,” all they hear is that you aren’t interested in helping them. Instead of saying, “No, we can’t see you on Tuesday,” …

Continue Reading about Avoid the destructive power of saying “No.” →

Advice for the Front Desk Team – Review all insurance claims. The team should verify all claims before submitting, so the insurance company has no reason to delay making payment. Double-check all …

Continue Reading about Advice for the Front Desk Team – Review all insurance claims. →