Track observation patients. Calculate the percentage of observation patients who are overdue for appointments every month. The practice should have a goal of keeping that number below 1%. If an …
Avoid the destructive power of saying “No.”
Avoid the destructive power of saying “No.” When you tell parents and patients “no,” all they hear is that you aren’t interested in helping them. Instead of saying, “No, we can’t see you on Tuesday,” …
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Advice for the Front Desk Team – Review all insurance claims.
Advice for the Front Desk Team – Review all insurance claims. The team should verify all claims before submitting, so the insurance company has no reason to delay making payment. Double-check all …
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Advice for the Marketing Coordinator – Identify marketing targets for next year.
Advice for the Marketing Coordinator – Identify marketing targets for next year. Targets are specific metrics that help drive performance. If the target is to increase referrals 15% for 2017, set …
Morning meetings matter.
Morning meetings matter. This brief meeting is designed to prepare everyone on the team for the day and ensure the best quality care for patients. In an effective morning meeting, the schedule is …
Advice for the Treatment Coordinator (TC) – Think like top-performing athletes.
Advice for the Treatment Coordinator (TC) – Think like top-performing athletes. Like athletes, TCs need to frequently improve how they do their jobs due to changing external factors. For the athlete, …
Learn to be more empathetic.
Learn to be more empathetic. If you’ve been in your position for a while, it can be tempting to go through the motions when interacting with patients and parents. Whether you’re hearing about a …
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments.
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few people missing check appointments may not seem like such an issue. However, imagine the effect of a …
Advice for the Orthodontist – Schedule time with your referring doctors in 2017.
Advice for the Orthodontist – Schedule time with your referring doctors in 2017. You should try to meet one-to-one with every referring doctor at least once a year. That can be challenging due to …
Stay focused on patients and parents.
Stay focused on patients and parents. December is a wonderful time of year, but it also can be distracting and stressful, as the holidays approach. Patients and parents are expecting the same level of …
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Advice for the Marketing Coordinator – Update contact information for all referring practices.
Advice for the Marketing Coordinator – Update contact information for all referring practices. Practices move, switch phone numbers, and change personnel. Take the next few weeks to review your …
Cost-Saving Tip: Reduce magazine subscriptions.
Cost-Saving Tip: Reduce magazine subscriptions. With more people spending time on their smart phones, you may need fewer magazines in your reception area. Examine all publications and target the least …
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