Advice for the Financial Coordinator – Schedule time to address overdue accounts. Rather than letting collection activities take a back seat, give them priority treatment. Set aside specific times …
Advice for the Treatment Coordinator – Make the presentation exciting.
Advice for the Treatment Coordinator – Make the presentation exciting. Aiming to have 90% of your consultation patients accept treatment may seem unreasonably high. However, an unusual scenario exists …
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Advice for the Marketing Coordinator – Don’t ignore non-referring offices.
Advice for the Marketing Coordinator – Don’t ignore non-referring offices. These practices could eventually become referrers with the right kind of outreach. Referral relationships change over time, …
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Advice for the Orthodontist – Don’t get involved in administrative duties.
Advice for the Orthodontist – Don’t get involved in administrative duties. You can’t do it all. That’s why you have a team. You are at your best when you are chair-side, providing care to patients. …
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Advice for the Treatment Coordinator – Make a great first impression.
Advice for the Treatment Coordinator – Make a great first impression. When prospective patients and their parents present at the office, it will be the office’s first opportunity to impress them in …
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Rehearse scripts.
Rehearse scripts. The key to scripting is to review and rehearse. Scripting needs to become second nature so that team members will use proper words and benefit statements delivered in a natural, …
Share credit.
Share credit. We all like to get credit for good ideas, and we all dislike people who take credit for others’ thinking. Keep track of the ideas and suggestions expressed by teammates. If you end up …
Advice for the Front Desk Team – Update patient contact information to reduce no-shows.
Advice for the Front Desk Team – Update patient contact information to reduce no-shows. Remove disconnected phone numbers and bad email addresses from patient databases. On their next visit, ask …
Advice for the Orthodontist – Always put targets on the agenda for your monthly staff meeting.
Advice for the Orthodontist – Always put targets on the agenda for your monthly staff meeting. To avoid wasting time or forgetting important matters, write down and pass out an agenda before each …
Look for ways to collaborate with team members.
Look for ways to collaborate with team members. Even in well-run practices, there will always be opportunities for staff members to help each other. Think about what you can do for other team members, …
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Advice to the Treatment Coordinator (TC) – Don’t be discouraged by objections.
Advice to the Treatment Coordinator (TC) – Don’t be discouraged by objections. Many orthodontists and TCs react defensively to objections, feeling that their expertise is being questioned. Objections …
Perform a yearly systems audit.
Perform a yearly systems audit. Over time, most offices outgrow their systems for handling the day-to-day demands of patient care and administration. By conducting a systems audit, orthodontists and …
