Advice for the Pediatric Dentist – Improve your listening skills. Listening involves two things—hearing what is said and also hearing what is not said. Often the most important message being …

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Write goals in clear, specific language. Documenting goals in this way actually makes them more attainable. By having carefully defined written goals, your entire practice team will be motivated to …

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Always exceed parent expectations. Make your pedo practice a destination for new patients and their parents by creating the best New Patient Experience possible. Each interaction with parents should …

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Improve communication between doctor and team. The success of your practice depends on how well you communicate with parents and patients… but that begins with how well you communicate with each …

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Conduct a full-day training workshop. Increase efficiency, reduce stress and build camaraderie by clearing your practice schedule for a day of training at the office. Doctor and team should work …

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Advice for the Pediatric Dentist – Champion the pedo practice’s vision. When you have written a vision statement for the practice that depicts where it will be in three to five years, your job is only …

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Train your team to identify systems that need to be updated. Team members who use practice management systems are in the best position to spot problems early. Make sure everyone understands that if …

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Advice for the Hygienist – Look for ways to improve your verbal skills. Do you make young patients feel welcome and comfortable during their appointments? Do you educate parents about appropriate …

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Prepare scripts to deal with questions or objections. Communication with parents can always be improved with scripting that focuses on patient benefits. Using scripts decreases the stress associated …

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Promote the practice’s brand. A strong brand attracts new parents and patients and keeps current them coming back, which results in long-term growth and success. Emphasize what differentiates your …

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Schedule new patients quickly. All potential patients should be seen within seven days or less. The sooner you can meet with parents and children, the more likely they will become active patients. …

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Advice for the Doctor– Good leaders know what not to do. Learn to work through your team members—not around them. The most successful dentists figure out how to delegate responsibilities, which …

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