Improve interpersonal skills. Whatever your role in the practice, learning how to communicate better with patients will make your job easier… and probably more enjoyable, too. Learn personal details …
Advice to Staff Members – Speak up in meetings.
Advice to Staff Members – Speak up in meetings. Your opinion matters. Some people have a tendency to sit back in group settings and let others do the talking. Remember, you’re part of the practice, …
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Advice for the Team – Keep administrative duties from reducing production.
Advice for the Team – Keep administrative duties from reducing production. Your practice has a team for a reason—to make it possible for the doctor to spend more time chairside, providing care to …
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Advice for the Practice Leader – Always be on the lookout for bottlenecks.
Advice for the Practice Leader – Always be on the lookout for bottlenecks. Every member of the practice team should be encouraged to recognize when protocols become inefficient and think about how …
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Perform a systems audit.
Perform a systems audit. Over time, most offices outgrow their systems for handling the day-to-day demands of patient care and administration. By conducting a systems audit, your practice can …
Identify practice revenue centers.
Identify practice revenue centers. Analyze your practice’s financial metrics to determine which services are the most cost-effective and profitable. If there are ways to increase activity in the more …
Thank parents for arriving on time.
Thank parents for arriving on time. Whether by saying “Thanks,” noting that they’re 10 minutes early, or acknowledging it in some other way, the front desk coordinator and others should let parents …
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Know the answers to common questions.
Know the answers to common questions. This may sound obvious, but it’s critical to your practice’s success. All team members need to have the answers to parents’ frequently asked questions. The entire …
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Advice for the Practice Leader – Track your key performance indicators (KIPs).
Advice for the Practice Leader – Track your key performance indicators (KIPs). There are four key performance indicators—production, profit, collections, overhead—that you must track regularly. Each …
Use scripts to add value to conversations.
Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during parent and patient interactions. Power words—like great, terrific, …
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Learn from dissatisfied parents – Don’t take criticism personally.
Learn from dissatisfied parents – Don’t take criticism personally. Don’t interpret a negative comment about the practice as a comment about you personally. By being too thin-skinned, you’ll lose a …
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Advice for the Marketing Coordinator – Maintain enthusiasm.
Advice for the Marketing Coordinator – Maintain enthusiasm. In your position, you are often the public face of your practice. Making a good impression when you interact with community members, groups …
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