Create core values for your team. If you want to have a great team you need to establish your five core values. Core values are the heart and soul of the practice and set the tone for how your team …
Advice for the Dentist – Surprise your team.
Advice for the Dentist – Surprise your team. When was the last time you sent your staff flowers for a particularly challenging or successful day? Have you taken them out to dinner lately? Have you …
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Review quarterly performance.
Review quarterly performance. How close is the practice to reaching its goals for production, collections, new patients, etc., for this quarter? Which systems need improvement to hit established …
Advice for the Scheduling Coordinator – Emphasize the 48-hour rule.
Advice for the Scheduling Coordinator – Emphasize the 48-hour rule. Inform parents that 48-hours’ notice is required to cancel an appointment. Parents need to understand the practice’s rules and …
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Performance Target: Train all team members on every system within 90 days.
Performance Target: Train all team members on every system within 90 days. Gaps in learning prevent team members—and your practice—from reaching their potential. By reviewing systems checklists and …
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File insurance claims daily
File insurance claims daily. Filing and keeping track of insurance is critical for optimal cash flow. It’s easy to postpone filing insurance claims, but this can lead to financial problems if allowed …
Performance Target: Track the number of referrals and the production from each referral strategy.
Performance Target: Track the number of referrals and the production from each referral strategy. Marketing works best when you track results. Many practices have no idea what their marketing efforts …
Seek continual training.
Seek continual training. The demands faced by dental practices are constantly changing… and the only way to keep up is with ongoing training. Staff members should receive training every year in …
Performance Target: Doctors should achieve the daily production goal 90% of the time.
Performance Target: Doctors should achieve the daily production goal 90% of the time. Consistency is the hallmark of breakthrough performance. If you want to reach your annual production goal by …
Protect your practice’s website from hackers.
Protect your practice’s website from hackers. Cyber criminals can steal sensitive patient information… names, addresses, Social Security numbers and perhaps even financial data… from your website. …
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Improve interpersonal skills.
Improve interpersonal skills. Whatever your role in the practice, learning how to communicate better with patients will make your job easier… and probably more enjoyable, too. Learn personal details …
Advice to Staff Members – Speak up in meetings.
Advice to Staff Members – Speak up in meetings. Your opinion matters. Some people have a tendency to sit back in group settings and let others do the talking. Remember, you’re part of the practice, …
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