Advice for the Pediatric Dentist – Plan ahead for larger technology investments. Rather than disrupting your budget by suddenly making a large, unplanned expenditure, exercise patience and fiscal …
Advice for the New Pediatric Dentist – Become involved in the community.
Advice for the New Pediatric Dentist – Become involved in the community. Spend as much time as possible out in the community, meeting people and letting them know about your pedo practice. Give …
Continue Reading about Advice for the New Pediatric Dentist – Become involved in the community. →
Always exceed parent expectations.
Always exceed parent expectations. Make your pedo practice a destination for new patients and their parents by creating the best New Patient Experience possible. Each interaction with parents should …
Establish a strong presence on social media sites.
Establish a strong presence on social media sites. Facebook, Twitter and other social media provide excellent opportunities for sharing news about your practice, giving valuable advice about pediatric …
Continue Reading about Establish a strong presence on social media sites. →
Advice for the Front Desk Coordinator – Use the sunset rule.
Advice for the Front Desk Coordinator – Use the sunset rule. It requires you to return all phone calls or emails by sunset of your workday. If a parent calls, return the call… if you get an email, …
Continue Reading about Advice for the Front Desk Coordinator – Use the sunset rule. →
Scripting makes communication easier.
Scripting makes communication easier. The best way to feel confident when speaking to parents is to use scripts as guidelines. Scripting enables team members to say the right things at the right …
Continue Reading about Scripting makes communication easier. →
Make parents and patients feel like part of the “practice family.”
Make parents and patients feel like part of the “practice family.” To make parents and patients feel more welcome and comfortable at your office, substitute the word “we” for “I” in conversations with …
Continue Reading about Make parents and patients feel like part of the “practice family.” →
Staff should help evaluate practice systems.
Staff should help evaluate practice systems. All members of the practice team use management systems, so their thoughts about how to improve operations are invaluable. All systems should be reviewed …
Continue Reading about Staff should help evaluate practice systems. →
Focus on showing a positive attitude.
Focus on showing a positive attitude. Dentistry is a service business where, whatever the circumstances, there’s no room for exposing parents and patients to a bad mood or attitude. Learn to set …
Continue Reading about Focus on showing a positive attitude. →
Advice for the Hygienist – Use support materials in your treatment area.
Advice for the Hygienist – Use support materials in your treatment area. To help patients understand what services you’re providing, and why they’re important, put posters, models and other visual …
Continue Reading about Advice for the Hygienist – Use support materials in your treatment area. →
Calculate your actual collection rate. You’ll be surprised… and motivated.
Calculate your actual collection rate. You’ll be surprised… and motivated. Many practice owners believe they’re collecting more of what parents owe them than they actually are. Use financial software …
Continue Reading about Calculate your actual collection rate. You’ll be surprised… and motivated. →
Reduce no-shows and last-minute cancellations.
Reduce no-shows and last-minute cancellations. Confirm appointments 48 hours in advance by phone, email or text (with permission). The staff member contacting the parent should be trained to …
Continue Reading about Reduce no-shows and last-minute cancellations. →
