Create—and follow—a morning meeting agenda. Prepare for the day. Use an agenda to quickly identify what to expect, including new patients coming in for their first visit, referring parents to thank, …

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Focus on showing a positive attitude. Dentistry is a service business where, whatever the circumstances, there’s no room for exposing patients to a bad mood or attitude. Learn to set personal feelings …

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Don’t just communicate… influence. Whenever you are communicating with parents, keep practice objectives in mind. Go beyond information to motivation, influencing parents to show up for appointments, …

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Advice for the Pediatric Dentist – Create a business culture. Think of your practice as a business… and communicate this concept to your team. Help them understand that, in order to provide excellent …

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Script all common interactions with parents and patients. With excellent scripting, team members can influence parent and patient behavior most effectively and, at the same time, reach higher levels …

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For Practice Owners – Valuation Factor: Insurance Percentages. The practice’s participation with insurance has a significant effect on valuation. Key metrics include (1) percentage of insurance versus …

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Every team member should have a written job description. Eliminate any uncertainty about expectations and duties by spelling them out in writing. When staff members understand what’s expected of them, …

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Improve scheduling efficiency. Most practices can increase production and reduce stress by adopting some key scheduling strategies, such as switching from 15-minute to 10-minute increments… scheduling …

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Pay special attention to first-time visitors. The arrival of new patients and parents at the practice should be noted during the morning meeting. This alerts everyone on the team to do their part in …

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Know what’s so great about your practice. Why should new patients decide to come to your particular practice? One of the first things Levin Group consultants do when working with a new client is to …

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Advice for the Pediatric Specialist – Motivate staff members with a practice vision. A vision enables the practice to focus on objectives. It maps out a clear direction for your practice over the next …

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Let parents know you welcome referrals. If your practice isn’t getting referrals from 40–60% of parents, it’s probably because they’re not aware that your practice would like to see more patients. …

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