Schedule new patients quickly. All potential patients should be seen within seven days or less. The sooner you can meet with parents and children, the more likely they will become active patients. …
Advice for the Doctor– Good leaders know what not to do.
Advice for the Doctor– Good leaders know what not to do. Learn to work through your team members—not around them. The most successful dentists figure out how to delegate responsibilities, which …
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Apply the Golden 10 to coworkers, not just patients.
Apply the Golden 10 to coworkers, not just patients. For greater team cohesion, get to know your teammates as individuals, not just fellow workers. Ask about their families, hobbies, concerns and …
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Do not keep parents and patients waiting.
Do not keep parents and patients waiting. By the same token that you want parents and patients to show up on time for their appointments, your practice should stay on schedule, too. Make sure your …
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Be realistic about targets.
Be realistic about targets. To be effective, targets must be written down, assigned to specific team members, deadline-driven and realistic. You want targets that are ambitious enough to be …
Script all patient interactions.
Script all patient interactions. What to say and how to say it are crucial elements of successful patient relationships. Scripting helps the doctor and the team communicate accurate information in a …
Advice for the Pediatric Dentist – Consistently share information.
Advice for the Pediatric Dentist – Consistently share information. Some dentists fail to communicate regularly with their team about the practice’s vision, daily targets and yearly goals. Keeping team …
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Advice for the Hygienist – Customize your schedule based on actual patient needs.
Advice for the Hygienist – Customize your schedule based on actual patient needs. If you’re still scheduling 45-minute appointments for all patients, you’re probably either losing productive time or …
Be sure to greet parents and patients warmly in the treatment area.
Be sure to greet patients warmly in the treatment area. Whether they are arriving for an exam, presentation or treatment, make parents and patients feel welcome. Something as simple as a smile or a …
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Advice for the Pediatric Specialist – Build a more cohesive team.
Advice for the Pediatric Specialist– Build a more cohesive team. Begin your next monthly staff meeting with everyone sharing an interesting fact about themselves that no one on the team knows. It …
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Improve hygiene scheduling efficiency.
Improve hygiene scheduling efficiency. How long should a hygiene appointment be? That depends on the type of patient, what procedures are performed, and the individual hygienist. For accurate …
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Measure practice performance.
Measure practice performance. Only numerical data can give you an accurate picture of how the practice is doing. Identify Key Production Indicators you want to follow and track them regularly using …
