Set the pace. Whenever there are signs that the team is slowing down—taking too long to answer the phone, getting behind on the schedule, reacting late to negative social media posts—it’s time for the …
Recognize that using smartphones makes information vulnerable.
Recognize that using smartphones makes information vulnerable. Accessing the practice through a smartphone may be a very convenient way to handle some tasks when you’re away from the office, but there …
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Advice for the Pediatric Dentist – Don’t be afraid to make non-clinical mistakes.
Advice for the Pediatric Dentist – Don’t be afraid to make non-clinical mistakes. The fear of making mistakes can delay a pedo practice from reaching its potential. Ironically, a no-risk leadership …
Implement documented systems.
Implement documented systems. High-performance administrative systems with defined targets are critical to achieving production goals, reducing stress and laying the foundation for long-term success. …
Keep your social media posts short.
Keep your social media posts short. People are using smartphones for everything these days… including connections to their favorite social media sites. Even if there’s no character limit at the sites …
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Advice for the Pediatric Dentist – Support referring practices.
Advice for the Pediatric Dentist – Support referring practices. Many GPs view referral relationships as overly one-sided, with the pediatric dentist receiving most of the advantages (i.e. referrals). …
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Decrease practice overhead.
Decrease practice overhead. Reducing overhead by a few percentage points can make a huge difference in practice profitability. For example, a pedo office grossing $800,000 in revenue with an overhead …
Know the practice’s milestones.
Know the practice’s milestones. As a team member, you should be aware of the practice’s most important accomplishments … reaching a record level of production… implementing an innovative new customer …
Don’t let negative people get you down.
Don’t let negative people get you down. If others in the office project negative feelings, try to coax them away from that negativity. It may be an uphill battle, but it’s worth the effort. Be an …
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Replace management systems every 3–5 years.
Replace management systems every 3–5 years. All practices change over time, and their systems should change, too. Rather than tweaking them—which will eventually lead to more bottlenecks—redesign …
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Set your sights on growing production 15+% per year.
Set your sights on growing production 15+% per year. Even in the new dental economy, your practice can grow 15% or more per year—without increasing fixed expenses. By asking parents for referrals, …
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Sell the practice.
Sell the practice. Every pedo practice needs a brief script to begin the marketing process with parents of potential patients. Summarize the aspects of your practice that differentiate you from your …
