Create an “ideal day” scheduling template. The pediatric dentist and team should work together to define an ideal day at the practice. Factoring in personal preferences, the nature of the patient base …

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Strive for “WOW” customer service. Patients will recommend your practice only when you provide them a great experience. If the customer service is mediocre at best, patients won’t have anything good …

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Create a realistic operating budget… and stick to it. Analyze past income and spending, calculate what changes will be needed, and factor in any significant anticipated investments. Once you’ve …

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Don’t say “That’s impossible” to patients. When a patient asks, “May I have an appointment on Tuesday” and your answer is, “That’s impossible,” you’re basically saying you don’t care. Instead, let the …

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Lean forward when seated and talking with parents. Leaning forward shows interest in the other person. It creates positive energy between two people, and this will build the parent’s trust in you and …

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Say “thank you” to your lab. A quality lab is an asset to your practice, patients and staff members. You should express your appreciation when a dental lab consistently produces quality work. This can …

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When you change systems, remember to change the documentation. Although outdated business systems should be replaced rather than tweaked, some interim fixes will be necessary. When you alter …

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Principles of Practice Leadership: Open the channels of communication. As the practice leader, you are responsible for keeping team members informed and inspired. Learn to use not only formal …

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Advice for the Pediatric Specialist – Follow the rules for setting goals. Goals should be written down and measurable—and have deadlines. They should be reviewed, and updated if appropriate, annually …

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Advice to the Treatment Coordinator – Promote the pediatric dentist during the consult. Many parents have no idea what the doctor has accomplished. For example, board certification is a distinction …

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Learn to read body language. Patients communicate quite a lot about how they’re feeling with their posture, gestures, facial expressions and other types of body language. By learning to read the …

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Advice for the Pediatric Dentist – Review practice loans periodically. If you haven’t considered refinancing your business debt lately, take a look at the terms of your loans. You may discover …

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