When you upgrade systems, update training, too. Most pedo systems need to be replaced every three to five years. Think of team training as an essential part of the process. Develop new scripting to …

Continue Reading about When you upgrade systems, update training, too. →

Advice for the Pediatric Dentist – Show your team that you care. There are many different ways to demonstrate caring for staff members, from sending cards and gifts on birthdays to allowing scheduling …

Continue Reading about Advice for the Pediatric Dentist – Show your team that you care. →

Target areas for improving communication. Pedo practice success depends heavily on effective communication. Locate the areas where there is any breakdown in efficiency and design simple communication …

Continue Reading about Target areas for improving communication. →

Do you know the practice vision? It’s the source of professional motivation—the reason everyone comes to the office each morning. A vision articulates where the pediatric dental office should be in …

Continue Reading about Do you know the practice vision? →

Advice for the Marketing Coordinator – Review your website periodically. Does your website accurately reflect your practice’s services, financial policies, hours of operation, etc.? Has the practice …

Continue Reading about Advice for the Marketing Coordinator – Review your website periodically. →

Hold a fall clean-up event. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas in the fall (and spring), your …

Continue Reading about Hold a fall clean-up event. →

Advice for the Pediatric Dentist – Be aware of how you affect your team members. As the doctor and practice owner, you may be inadvertently making your staff nervous or insecure. Make an effort to …

Continue Reading about Advice for the Pediatric Dentist – Be aware of how you affect your team members. →

Submit insurance claims electronically on a daily basis. Double-check claims before submitting so the insurance company has no reason to delay making payment. If reimbursement isn’t received within 30 …

Continue Reading about Submit insurance claims electronically on a daily basis. →

For more efficient use of your time, review systems checklists regularly. The office should have a simple written checklist for every management and marketing system. Before operating a system you …

Continue Reading about For more efficient use of your time, review systems checklists regularly. →

Advice for the Marketing Coordinator (MC) – Know your responsibilities. The role of the MC actually encompasses several jobs, all of which bring a great deal of value to the practice. The main …

Continue Reading about Advice for the Marketing Coordinator (MC) – Know your responsibilities. →

Advice for the Front Desk Team – Improve telephone skills through scripting. Even in the age of the internet, the telephone is still the practice’s main lifeline for new patients. When parents of …

Continue Reading about Advice for the Front Desk Team – Improve telephone skills through scripting. →

Advice for the Pediatric Dentist – Good leaders know what not to do. Good leaders learn to work through their teams—not around them. The most successful pediatric dentists figure out how to delegate …

Continue Reading about Advice for the Pediatric Dentist – Good leaders know what not to do. →