Know the daily production target. When everyone knows what the daily production goal is, your practice will be more likely to reach that objective. By scheduling with the production target in mind, …
Be honest about your practice’s weaknesses.
Be honest about your practice’s weaknesses. When you analyze your pedo practice as a business, you need a straightforward appraisal of where your practice is weak. Some doctors and staff members try …
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Make new patients feel welcome when they call.
Make new patients feel welcome when they call. This begins with a scripted comment such as, “I’m glad that you called. We love meeting new patients and look forward to working with you.” This response …
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Create and promote convenience at your practice.
Create and promote convenience at your practice. Few patients can judge the finer points of oral health care, but most of them are experts on the subject of convenience. The easier it is for them to …
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Advice for the Pediatric Specialist – “Model” the behavior you expect from the team.
Advice for the Pediatric Specialist – “Model” the behavior you expect from the team. Good leaders think about the behavior they should display to their team, because it will be emulated. For example, …
Watch for opportunities to ask for referrals.
Watch for opportunities to ask for referrals. All parents and patients who are pleased with the care and customer service you provide are potential referrers. Whatever your role in the practice, be …
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Make eye contact.
Make eye contact. When speaking with parents and patients, always make eye contact throughout the interaction. Parents and patients want to feel that they are your number-one concern. If you’re …
Stay on track with the practice vision, goals and targets.
Stay on track with the practice vision, goals and targets. It’s easy to get caught up in daily routines and lose sight of the big picture. Post a written practice vision and goals where all team …
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Use scripts to ensure consistent messaging.
Use scripts to ensure consistent messaging. Whether a parent is talking with the pediatric dentist, the treatment coordinator or the scheduling coordinator, the message should remain the same. …
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Advice for the Pediatric Dentist – Set goals that will help achieve your practice vision.
Advice for the Pediatric Dentist – Set goals that will help achieve your practice vision. Once you have a written vision statement, come up with specific annual goals that will serve as mileposts on …
Rehearse scripts.
Rehearse scripts. The key to scripting is to review and rehearse. Scripting needs to become second nature so that everyone on the pedo team delivers the proper words and benefit statements in a …
To improve teamwork, read everyone else’s job description.
To improve teamwork, read everyone else’s job description. Rather than assuming you know what others on the practice team are supposed to do, review the responsibilities that have been assigned to …
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