Script every patient interaction. Scripting helps pediatric dentists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” builds team …
Advice for the Treatment Coordinator – Be prepared to answer questions from parents during the consult.
Advice for the Treatment Coordinator – Be prepared to answer questions from parents during the consult. They’ll want to know everything they can about your practice and the doctor before making an …
Advice for the Pediatric Dentist – Assign responsibility for each target.
Advice for the Pediatric Dentist – Assign responsibility for each target. Every target must be “owned” by the doctor or a staff member. Practice leaders shoulder ultimate responsibility for practice …
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Prepare new families for their first visit.
Prepare new families for their first visit. When calling parents of new patients to confirm the first appointment, remind them to bring insurance information. Encourage them to either complete forms …
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Ask parents for feedback.
Ask parents for feedback. Many pediatric dentists and teams have only a vague notion of how parents truly feel about their practices. Without specific data, patient satisfaction is difficult to gauge. …
Get your name out there.
Get your name out there. Seek opportunities to advertise in community newspapers, school yearbooks and fundraising publications. Sponsor local sports teams, school activities, and other local events. …
Advice for the Pediatric Dentist – Have lunch with a team member.
Advice for the Pediatric Dentist – Have lunch with a team member. To learn more about your staff members and to give them a better sense of what motivates you, meet with them individually to share a …
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Advice for the Front Desk Team – The phone matters more than ever.
Advice for the Front Desk Team – The phone matters more than ever. Get the patient-practice relationship off to a great start by impressing parents of potential patients with excellent verbal skills …
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Work with other team members for smoother “hand-offs.”
Work with other team members for smoother “hand-offs.” Usually, where your work ends, someone else’s begins. These “hand-offs”—when patients, tasks or procedures are transferred to other staff …
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Start your day the right way.
Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …
Customize the length of hygiene appointments based on patient needs.
Customize the length of hygiene appointments based on patient needs. Some children will require more time for their hygiene appointment, and some will require less. To make the most efficient use of …
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Advice for the Pediatric Dentist – Share information with your team.
Advice for the Pediatric Dentist – Share information with your team. Hold Daily Business Meetings and Monthly Business Reviews to keep everyone on the same page. A Daily Business Meeting, held every …
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