Advice for the Front Desk Team – Document new patient conversations. Always ask parents of prospective patients who referred them to your practice. Make sure that patient records reflect this …

Continue Reading about Advice for the Front Desk Team – Document new patient conversations. →

Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …

Continue Reading about Advice for the Financial Coordinator – Double-check insurance claims. →

Make testimonials a priority. Satisfied parents will gladly give a testimonial, if you ask. Nothing inspires greater confidence than what other parents say about a pedo practice. Look for …

Continue Reading about Make testimonials a priority. →

Thank parents for arriving on time for their appointments. Imagine a parent getting up early, dropping kids off at school, running errands and picking up their child from school to make a late-morning …

Continue Reading about Thank parents for arriving on time for their appointments. →

Advice for the Pediatric Dentist – A well-trained team makes for happy patients. Most patient interactions with the practice will be with team members rather than the doctor. That’s why it’s so …

Continue Reading about Advice for the Pediatric Dentist – A well-trained team makes for happy patients. →

Help new team members get up to speed quickly. “Training new team members” may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through …

Continue Reading about Help new team members get up to speed quickly. →

Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $800,000 in 200 workdays, the …

Continue Reading about Align the practice’s annual and daily production goals. →

Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails. It happens. Even the best strategies can fall flat, especially if they have been overused. Solution: Use a …

Continue Reading about Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails. →

Advice for the Pediatric Dentist – Respond positively to competitive threats. If you recognize potentially harmful threats before they cause damage to your practice, they can actually trigger greater …

Continue Reading about Advice for the Pediatric Dentist – Respond positively to competitive threats. →

Know parents’ preferences for appointment times. To pre-appoint patients, know which time slots parents prefer. That way, if they object to scheduling ahead of time, you can say “I know that you like …

Continue Reading about Know parents’ preferences for appointment times. →

Collect fees at the time of service. The front desk team should request payment at the time of service. Place appropriate signage throughout the office emphasizing parents’ responsibility for fees, …

Continue Reading about Collect fees at the time of service. →

Replace the phrase “I’ll have to…” with “I will be more than happy to…” This simple shift in the words you use will send a dramatically different message. If you “have to” do something, it sounds like …

Continue Reading about Replace the phrase “I’ll have to…” with “I will be more than happy to…” →