Advice for the Front Desk Team – Don’t procrastinate on overdue accounts. The longer you wait for overdue payments, the less likely you are to collect. Contact patients who owe money to the practice …

Continue Reading about Advice for the Front Desk Team – Don’t procrastinate on overdue accounts. →

Always look for ways to build the relationship. Every time parents and patients come to the practice, try to learn at least one new thing about them. When you ask, “What’s new in your life?” it often …

Continue Reading about Always look for ways to build the relationship. →

Thank parents who make referrals. Anyone who refers should receive a personal thank-you call from the pediatric dentist. The practice should also send an email to referrers expressing appreciation for …

Continue Reading about Thank parents who make referrals. →

Advice for the Pediatric Dentist – Consistently share information. Some dentists fail to communicate regularly with their team about the practice’s vision, daily targets and yearly goals. Keeping team …

Continue Reading about Advice for the Pediatric Dentist – Consistently share information. →

Do the little extras. For example, if you see a piece of trash on the floor in the reception area, don’t ignore it. Pick it up and throw it away. While that specific activity may not be in your job …

Continue Reading about Do the little extras. →

Advice for the Marketing Coordinator – Use targets to improve marketing performance. Rather than saying you want to get more parent referrals, use a specific target such as generating referrals from …

Continue Reading about Advice for the Marketing Coordinator – Use targets to improve marketing performance. →

Scripting Tip – Avoid making “policy” statements to parents. Sentences that begin with “Our policy is…” give the impression that the practice has inflexible rules that must be obeyed. Parents will …

Continue Reading about Scripting Tip – Avoid making “policy” statements to parents. →

Put your practice under the microscope. Every six months, your team should do an office walk-through with a checklist. It’s easy to overlook chips in the paint, snags in the carpet, or cracks in the …

Continue Reading about Put your practice under the microscope. →

Advice for the Pediatric Dentist – Continue to hone your leadership skills. Efficiency, productivity and communication are all reflections of your ability as a leader. A mismanaged practice is a …

Continue Reading about Advice for the Pediatric Dentist – Continue to hone your leadership skills. →

Show appreciation for parents. Thanking them for choosing your practice helps create stronger relationships. When they feel good about your pedo practice, it resonates with their referring …

Continue Reading about Show appreciation for parents. →

Appoint more than one staff member to handle practice finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on practice finances. Never let the …

Continue Reading about Appoint more than one staff member to handle practice finances. →

Communicate better as a team. While being polite and professional is essential, positive communication goes much further than that. An office trying to handle a busy day can become demoralized if just …

Continue Reading about Communicate better as a team. →