Start your day the right way. Every practice should hold 10-minute Daily Business Meetings. The benefit of these morning meetings is that they keep everyone on the same page, create an opportunity to …
Customize the length of hygiene appointments based on patient needs.
Customize the length of hygiene appointments based on patient needs. Some children will require more time for their hygiene appointment, and some will require less. To make the most efficient use of …
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Advice for the Pediatric Dentist – Share information with your team.
Advice for the Pediatric Dentist – Share information with your team. Hold Daily Business Meetings and Monthly Business Reviews to keep everyone on the same page. A Daily Business Meeting, held every …
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Advice for the Front Desk Team – Document new patient conversations.
Advice for the Front Desk Team – Document new patient conversations. Always ask parents of prospective patients who referred them to your practice. Make sure that patient records reflect this …
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Advice for the Financial Coordinator – Double-check insurance claims.
Advice for the Financial Coordinator – Double-check insurance claims. Verify all claims before submitting so the insurance company has no reason to delay making payment. Double-check all insurance …
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Make testimonials a priority.
Make testimonials a priority. Satisfied parents will gladly give a testimonial, if you ask. Nothing inspires greater confidence than what other parents say about a pedo practice. Look for …
Thank parents for arriving on time for their appointments.
Thank parents for arriving on time for their appointments. Imagine a parent getting up early, dropping kids off at school, running errands and picking up their child from school to make a late-morning …
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Advice for the Pediatric Dentist – A well-trained team makes for happy patients.
Advice for the Pediatric Dentist – A well-trained team makes for happy patients. Most patient interactions with the practice will be with team members rather than the doctor. That’s why it’s so …
Help new team members get up to speed quickly.
Help new team members get up to speed quickly. “Training new team members” may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through …
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Align the practice’s annual and daily production goals.
Align the practice’s annual and daily production goals. Daily goals should be set to achieve the annual production goal. For example, if the practice wants to produce $800,000 in 200 workdays, the …
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Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails.
Advice for the Marketing Coordinator – Don’t panic when a once-successful strategy fails. It happens. Even the best strategies can fall flat, especially if they have been overused. Solution: Use a …
Advice for the Pediatric Dentist – Respond positively to competitive threats.
Advice for the Pediatric Dentist – Respond positively to competitive threats. If you recognize potentially harmful threats before they cause damage to your practice, they can actually trigger greater …
