Know parents’ preferences for appointment times. To pre-appoint patients, know which time slots parents prefer. That way, if they object to scheduling ahead of time, you can say “I know that you like …

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Collect fees at the time of service. The front desk team should request payment at the time of service. Place appropriate signage throughout the office emphasizing parents’ responsibility for fees, …

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Replace the phrase “I’ll have to…” with “I will be more than happy to…” This simple shift in the words you use will send a dramatically different message. If you “have to” do something, it sounds like …

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As a team member, stay focused on practice goals. Pedo practices achieve greater success when all team members know the pediatric dentist’s goals and what it will take to reach them. If you’re not …

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Communicate collection policies clearly. All practice systems relating to the collection of fees should be detailed in writing. This should then be translated into scripts that the financial …

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Performance Target: Generate one referral a year from 40–60% of parents. Satisfied parents will usually be happy to recommend your practice to family members, friends, co-workers, neighbors and …

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Advice for the Pediatric Dentist – Inspire your team. As leaders, doctors can motivate in many different ways. Some use the power of their personality. Others educate their team with practice goals. …

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Keep finding ways to improve the practice. Everything matters in the parent/patient experience. One seemingly little thing can damage how your practice is perceived. It could be a messy reception …

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Target areas for improving communication. Pedo practice success depends heavily on effective communication. Locate the areas where there’s a breakdown in efficiency and design simple communication …

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Advice for the Pediatric Dentist – Put business education on your list of CE priorities. To succeed in the new dental economy, you need more than clinical skills. You also need to know how to manage a …

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Choose cooperation, not conflict. Performing your tasks well is one thing. Working well with others is another equally important part of job performance. As happens in any group, friction will …

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React calmly to unfavorable social media reviews. On your practice’s Facebook page, you may see negative comments from time to time. Don’t overreact. Respond to complaints with a positive attitude and …

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