Advice for the Front Desk Coordinator – Ask “the question” during checkout. When patients return from the clinical area, always ask “How was your visit today?” If patients or parents mention anything …

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Treat every patient as an individual. Personalize every pedo appointment. Levin Group recommends a technique called The Golden Ten. This is a process where the practice learns one or two new facts …

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Pay attention to overhead. Overhead is necessary for running a pedo practice, but unnecessary expenses can hurt the office’s financial health. To operate successfully, the practice must effectively …

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Advice for the Pediatric Dentist – Delegate responsibilities. As the pedo practice’s primary producer, you can raise production dramatically by delegating virtually all non-clinical responsibilities …

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Advice for the Marketing Coordinator – Seek more parent referrals. Parents are even better promoters of your pedo practice than the pediatric dentist and your fellow team members. When parents really …

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Advice for the Financial Coordinator – Follow up quickly on overdue receivables. If a parent’s payment is one day overdue, contact the individual immediately to collect. Remember that the longer …

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Use the morning meeting to plan ahead. It’s always best for the team to know what kind of day they are about to have. What happens if a patient cancels? Is there someone the office can contact to fill …

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Advice for the Treatment Coordinator – Start new patient consults on time. You want to make the best impression possible. Beginning on schedule not only shows respect for parents, but also …

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Advice for the Pediatric Dentist – Provide continual and relevant training. In today’s ever-changing field of pediatric dentistry, team members need to update their skills annually. Just as pediatric …

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Advice for the Marketing Coordinator – Reach out to local schools. You want your dentist to become the “guest speaker” of choice for nearby elementary schools. Develop a schedule for calling schools …

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Conduct surveys once or twice a year. Surveys of parents should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to parents, the practice can …

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Send birthday greetings to patients. If your pedo practice isn’t already doing this, you’re missing a chance to make a great impression with minimal effort and expense. You can send cards—ideally, …

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