Learn from dissatisfied parents. Sometimes, even under the best circumstances, parents of patients become unhappy. Remember that a problem is an opportunity to improve performance. When an issue is …
Advice for the Team – Protect the pediatric dentist’s time.
Advice for the Team – Protect the pediatric dentist’s time. As the main producer in the practice, the doctor needs to remain focused on patient care. As a team member, you can help the dentist keep …
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Look for ways to reduce spending.
Look for ways to reduce spending. Periodically, review what your pedo practice is spending compared with what’s budgeted. Look not only for deviations but also for line items that can be reduced or …
Advice for the Pediatric Dentist – Keep the lines of communication open.
Advice for the Pediatric Dentist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is on her career path. Where does the …
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Build value for the appointment.
Build value for the appointment. This is the single most effective way to eliminate the problem of no-shows. Parents who appreciate the value of their appointments are far less likely to miss them. …
Recognize the efforts of your co-workers.
Recognize the efforts of your co-workers. We all appreciate it when people notice our efforts and make positive comments about our performance. Even a simple “thank you” will make your teammates feel …
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Scripting Tip: Turn “Can’t” into “Can.”
Scripting Tip: Turn “Can’t” into “Can.” Negative language often creates a negative impression in the minds of parents so try to respond to their questions, requests or concerns in positive terms. If …
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Improve hygiene scheduling efficiency.
Improve hygiene scheduling efficiency. Appointment times for hygiene procedures should be determined by conducting procedural time studies. Measure procedures for each type of hygiene patient a …
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Advice for the Pediatric Dentist – Offer rewards for cost-cutting ideas.
Advice for the Pediatric Dentist – Offer rewards for cost-cutting ideas. Staff members have first-hand knowledge about how the practice is spending money, which qualifies them to identify ways to …
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Learn to work together.
Learn to work together. Your co-workers are a key component of your success. Find a way to get past the occasional misunderstanding. Don’t let a petty grievance turn into a major confrontation. When …
Advice for the Marketing Coordinator – Manage your practice’s online reputation.
Advice for the Marketing Coordinator – Manage your practice’s online reputation. Google your practice. You might be surprised by what you find. Correct misinformation and address any negative feedback …
Communicate information about dental insurance and co-pays.
Communicate information about dental insurance and co-pays. Contact insurance companies in advance of patient treatment for the estimated reimbursement. By doing so, the front desk coordinator can …
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