Advice for the Financial Coordinator – Follow up quickly on overdue receivables. If a parent’s payment is one day overdue, contact the individual immediately to collect. Remember that the longer …
Use the morning meeting to plan ahead.
Use the morning meeting to plan ahead. It’s always best for the team to know what kind of day they are about to have. What happens if a patient cancels? Is there someone the office can contact to fill …
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Advice for the Treatment Coordinator – Start new patient consults on time.
Advice for the Treatment Coordinator – Start new patient consults on time. You want to make the best impression possible. Beginning on schedule not only shows respect for parents, but also …
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Advice for the Pediatric Dentist – Provide continual and relevant training.
Advice for the Pediatric Dentist – Provide continual and relevant training. In today’s ever-changing field of pediatric dentistry, team members need to update their skills annually. Just as pediatric …
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Advice for the Marketing Coordinator – Reach out to local schools.
Advice for the Marketing Coordinator – Reach out to local schools. You want your dentist to become the “guest speaker” of choice for nearby elementary schools. Develop a schedule for calling schools …
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Conduct surveys once or twice a year.
Conduct surveys once or twice a year. Surveys of parents should include 5–10 questions and take only a few minutes to complete either in the office or online. By listening to parents, the practice can …
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Send birthday greetings to patients.
Send birthday greetings to patients. If your pedo practice isn’t already doing this, you’re missing a chance to make a great impression with minimal effort and expense. You can send cards—ideally, …
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Principles of Practice Leadership: Bring out your inner “coach.”
Principles of Practice Leadership: Bring out your inner “coach.” Understand that the relationship between a leader and a follower works best when it’s like that of a teacher and a student. Rather than …
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Advice for the Pediatric Dentist – Set clear expectations.
Advice for the Pediatric Dentist – Set clear expectations. To perform well, team members need to know what they are supposed to accomplish. Providing staff accurate job descriptions helps them fully …
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Is it time to completely replace your scheduling system?
Is it time to completely replace your scheduling system? This question may strike fear into the heart of many front desk coordinators, but an efficient, scientifically designed scheduling system will …
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Improve communication with scripting.
Improve communication with scripting. Look at any successful pedo practice and you will see an office that communicates extremely well. Communication affects every aspect of the parent and patient …
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Answer calls by the third ring.
Answer calls by the third ring. Whenever the phone rings, it may be a parent of a prospective new patient. Regardless of how busy the practice may be, pick up the call quickly and be prepared… with …
