Don’t assume parents know about insurance. Take the lead and create a stronger awareness of how insurance works. Well-informed parents know at the outset what to expect in terms of coverage for …

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Advice for the Pediatric Dentist – Avoid micro-managing. Delegation is a much more efficient and satisfying way to manage. First, train team members to handle all non-clinical tasks. By doing so, …

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If you detect a mistake a fellow team member has made, talk to that person about it first. We all make mistakes. If you spot one, go straight to the source. Often it can be corrected before any damage …

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Collect 99% of all money owed to the practice. Production, no matter how much it increases, doesn’t count unless the practice collects its fees. Review your policies to tighten up collections. Require …

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Use an e-newsletter to strengthen relationships with parents and patients. Send out a monthly or quarterly newsletter via email. It can include practice news, short helpful articles, patient …

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When you upgrade systems, update training, too. Most pedo systems need to be replaced every three to five years. Think of team training as an essential part of the process. Develop new scripting to …

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Advice for the Pediatric Dentist – Show your team that you care. There are many different ways to demonstrate caring for staff members, from sending cards and gifts on birthdays to allowing scheduling …

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Target areas for improving communication. Pedo practice success depends heavily on effective communication. Locate the areas where there is any breakdown in efficiency and design simple communication …

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Do you know the practice vision? It’s the source of professional motivation—the reason everyone comes to the office each morning. A vision articulates where the pediatric dental office should be in …

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Advice for the Marketing Coordinator – Review your website periodically. Does your website accurately reflect your practice’s services, financial policies, hours of operation, etc.? Has the practice …

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Hold a fall clean-up event. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas in the fall (and spring), your …

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Advice for the Pediatric Dentist – Be aware of how you affect your team members. As the doctor and practice owner, you may be inadvertently making your staff nervous or insecure. Make an effort to …

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