Dress professionally. It’s important that parents believe that your practice meets the highest professional standards, and the right wardrobe will help create that impression. By maintaining a …
Be as specific as possible when speaking with parents about appointment times.
Be as specific as possible when speaking with parents about appointment times. Avoid statements, like “Come in around 2:00.” For parents, this means that you have given them permission to show up …
Don’t let morning meetings turn into something else.
Don’t let morning meetings turn into something else. Daily Business Meetings™ set the tone for the day. Unless well-structured, they can turn into a 10-minute discussion of what was on TV last night. …
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Advice to the Marketing Coordinator – Start a practice e-newsletter.
Advice to the Marketing Coordinator – Start a practice e-newsletter. Send out a monthly or quarterly electronic newsletter to stay in touch with parents. The newsletter can include 4–6 brief items …
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Calculate the return on investment (ROI) for marketing activities.
Calculate the return on investment (ROI) for marketing activities. As with all business expenses, your marketing budget should be judged on the results it achieves. Set specific performance targets …
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Contribute to the discussion during meetings.
Contribute to the discussion during meetings. Everyone’s opinion matters. If you’re shy or lack confidence when speaking in group settings, you may want to let others do the talking in meetings. That …
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Review your pedo practice’s insurance participation.
Review your pedo practice’s insurance participation. With the insurance picture in a constant state of flux, it makes sense for you to periodically look at how it’s affecting your practice and whether …
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Get up to speed with new technology.
Get up to speed with new technology. Wherever your practice is going, technology will play a role. Every new technology has a learning curve. Learn as much as you can, as fast as you can. Once …
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Initiate training with scripts.
Initiate training with scripts. The best way to learn scripting is to practice using it… beginning with role-playing. In special or monthly staff meetings, some team members play the role of patients …
Advice for the Pediatric Dentist – Have a disaster plan in place.
Advice for the Pediatric Dentist – Have a disaster plan in place. You may never encounter disaster in your practice. However, you should be prepared for it. To minimize the impact of a disaster, a …
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Take care of yourself.
Take care of yourself. Too many pediatric dentists and their team members get rundown by not eating properly, not exercising regularly or not getting enough sleep. That kind of unhealthy lifestyle …
Learn from dissatisfied parents.
Learn from dissatisfied parents. Sometimes, even under the best circumstances, parents become unhappy. Remember that a problem is an opportunity to improve performance. When an issue is resolved …
