Advice for the Marketing Coordinator – Manage your practice’s online reputation. Google your practice. You might be surprised by what you find. Correct misinformation and address any negative feedback …
Communicate information about dental insurance and co-pays.
Communicate information about dental insurance and co-pays. Contact insurance companies in advance of patient treatment for the estimated reimbursement. By doing so, the front desk coordinator can …
Continue Reading about Communicate information about dental insurance and co-pays. →
First impressions make all the difference.
First impressions make all the difference. Will parents be impressed when they walk into your office for the first time? Practices need to exceed expectations during every step of the New Patient …
Continue Reading about First impressions make all the difference. →
Advice for the Pediatric Dentist – Surprise your team.
Advice for the Pediatric Dentist – Surprise your team. When’s the last time you sent your staff flowers for a particularly challenging or successful day? Have you taken them out to dinner lately? Have …
Continue Reading about Advice for the Pediatric Dentist – Surprise your team. →
Don’t try to be the winner all the time.
Don’t try to be the winner all the time. When the team’s brainstorming to solve a problem, by all means put your best thinking forward… but don’t become overly protective of your own ideas. Be …
Continue Reading about Don’t try to be the winner all the time. →
Request testimonials.
Request testimonials. Satisfied parents will gladly give a testimonial, if you ask them. Nothing inspires greater confidence than what other parents say about a pedo practice. Watch for opportunities …
Keep your social media posts short.
Keep your social media posts short. More and more people are using smartphones for everything… including connections to their favorite social media sites. Even if there’s no character limit at the …
Continue Reading about Keep your social media posts short. →
Script every parent and patient interaction.
Script every parent and patient interaction. Scripting helps pediatric dentists and team members communicate more effectively with parents and patients. As in sports, working from the same “playbook” …
Continue Reading about Script every parent and patient interaction. →
Advice for the Pediatric Dentist – Ask the team for suggestions.
Advice for the Pediatric Dentist – Ask the team for suggestions. Team members have an excellent understanding of the practice. They are “in the trenches” every day, know the issues, and have insight …
Continue Reading about Advice for the Pediatric Dentist – Ask the team for suggestions. →
If a team member makes a mistake, talk to that person about it first.
If a team member makes a mistake, talk to that person about it first. We all make errors from time to time. If you think you spot one, speak to the person to find out what happened. You’ll be showing …
Continue Reading about If a team member makes a mistake, talk to that person about it first. →
Understand that small things count.
Understand that small things count. Whether it’s minimizing waiting time, offering bottled water or providing Wi-Fi, go out of your way to make parents and patients feel welcome and comfortable at …
Continue Reading about Understand that small things count. →
Stress happens when systems become obsolete.
Stress happens when systems become obsolete. When the systems in your pedo practice are outdated, inefficiency rules the day. Appointments get delayed, parents complain, and staff members feel …
Continue Reading about Stress happens when systems become obsolete. →
