Advice for the Pediatric Dentist – Dispense products that promote good oral health. It’s not about making money. It’s about demonstrating to parents that you want their child to have better oral …
Advice to the Front Desk Team – Make sure your tone of voice matches your words.
Advice to the Front Desk Team – Make sure your tone of voice matches your words. Avoid going through the motions when greeting parents and patients. If you say you are happy to see them, your tone of …
Advice for the Scheduling Coordinator – Create an “Ideal Day” template.
Advice for the Scheduling Coordinator – Create an “Ideal Day” template. Work with the pediatric dentist and your fellow team members to define an ideal day at the practice. Factoring in personal …
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Advice for the Hygienist – Build strong relationships with patients and parents.
Advice for the Hygienist – Build strong relationships with patients and parents. You probably have more direct contact with parents and patients than anyone else in the practice. This means that by …
Advice to the Treatment Coordinator – Promote the pediatric dentist during the consult.
Advice to the Treatment Coordinator – Promote the pediatric dentist during the consult. Many parents have no idea what the doctor has accomplished. For example, board certification is a distinction …
Advice for the Pediatric Dentist – Keep an open mind.
Advice for the Pediatric Dentist – Keep an open mind. Team members will be inspired if they see their leader embracing new ideas, learning better ways to run the practice as a business, and paying …
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If you find a certain administrative process frustrating, figure out how to change it.
If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks over time. Do you find yourself frustrated by a particular …
Refine telephone skills.
Refine telephone skills. Even in the age of the internet, the telephone is still the pedo practice’s main lifeline for new patients. Make new parents feel welcome when they call. Effective verbal …
Never begin a response with “I’m only the…”
Never begin a response with “I’m only the…” When a parent is speaking with you, you are the practice at that moment. Even if you aren’t the right staff member to deal with the question or issue, you …
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Advice to the Marketing Coordinator – Increase the number of new referring doctors.
Advice to the Marketing Coordinator – Increase the number of new referring doctors. Expanding the pool of referrers by just one pediatrician per year can add significant revenue to the practice’s …
Designate a training day.
Designate a training day. Much of the training received by pedo team members occurs on the job. That can be an extremely difficult and stressful way to learn. A better method is to schedule training …
Advice for the Pediatric Dentist – Be a lifelong learner.
Advice for the Pediatric Dentist – Be a lifelong learner. The business side of dentistry is growing increasingly complex. The more managerial skills you have, the more successful you will be as a …
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