Advice for the Financial Coordinator – Schedule time to address overdue accounts. Rather than letting collection activities take a back seat, give them priority treatment. Set aside specific times …
Advice for the Pediatric Dentist – Use these basic CEO behaviors every day.
Advice for the Pediatric Dentist – Use these basic CEO behaviors every day. As the practice leader, you can have a profound, positive effect on team members if you: Come to the office energized …
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Advice for the Hygienist – Think of yourself as the primary relationship builder.
Advice for the Hygienist – Think of yourself as the primary relationship builder. Typically, the hygienist has more one-to-one contact with parents and patients than anyone else on the practice team. …
Advice for the Marketing Coordinator – Don’t ignore non-referring offices.
Advice for the Marketing Coordinator – Don’t ignore non-referring offices. These practices could eventually become referrers with the right kind of outreach. Referral relationships change over time, …
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Advice for the Pediatric Dentist – Don’t get involved in administrative duties.
Advice for the Pediatric Dentist – Don’t get involved in administrative duties. You can’t do it all. That’s why you have a team. You are at your best when you are chair-side, providing care to …
Make the most of continuing education.
Make the most of continuing education. Everyone on the pedo practice team can benefit from training or continuing education. Whatever form it takes— role-playing at monthly meetings, special training …
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Rehearse scripts.
Rehearse scripts. The key to scripting is to review and rehearse. Scripting needs to become second nature so that team members will use proper words and benefit statements delivered in a natural, …
Share credit.
Share credit. We all like to get credit for good ideas, and we all dislike people who take credit for others’ thinking. Keep track of the ideas and suggestions expressed by teammates. If you end up …
Advice for the Front Desk Team – Update patient contact information to reduce no-shows.
Advice for the Front Desk Team – Update patient contact information to reduce no-shows. Remove disconnected phone numbers and bad email addresses from patient databases. On their next visit, ask …
Advice for the Pediatric Dentist – Always put targets on the agenda for your monthly staff meeting.
Advice for the Pediatric Dentist – Always put targets on the agenda for your monthly staff meeting. To avoid wasting time or forgetting important matters, write down and pass out an agenda before each …
Look for ways to collaborate with team members.
Look for ways to collaborate with team members. Even in well-run practices, there will always be opportunities for staff members to help each other. Think about what you can do for other team members, …
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Perform a yearly systems audit.
Perform a yearly systems audit. Over time, most offices outgrow their systems for handling the day-to-day demands of patient care and administration. By conducting a systems audit, pediatric dentists …
