How to write a script (Part 2): Add value to the conversation. Use power words and benefit statements to create more value during interactions with parents. Power words generate a positive attitude, …

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How to write a script (Part 1): Identify the goal of the script. Is it communication, education, compliance or cooperation? With the goal in mind, write a topic sentence. This opening sentence should …

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Advice for the Pediatric Dentist – Hold effective staff meetings. Every practice needs to create opportunities for departments to work together and exchange ideas. Daily Business Meetings™ (morning …

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One-Day Rule – Contact parents when their account is one day overdue. Many people are financially stressed these days. So, before they incur fees, tell them about their payment options. This will make …

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Create more value during the patient experience. In uncertain times, parents are looking at every dollar they spend. Concentrate on creating more value for your patients. Improve your customer …

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Advice to the Front Desk – Answer phone calls promptly. Allowing parents to wait on the phone creates an immediate impression of the practice—a bad one. Calls that are not answered quickly suggest a …

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Advice for the Scheduling Coordinator ­– Designate an overflow chair. For offices with enough space, the overflow chair provides an opportunity to schedule at approximately 50% the capacity of other …

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Advice for the Pediatric Dentist – Behave like a CEO every day. As the practice leader, you can have a profound, positive effect on team members if you: Come to the office energized Greet team …

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Step up… when you see an opportunity. Some days, if a team member is absent or simply overwhelmed, consider pitching in and performing other activities. A good attitude can help everyone get through a …

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Learn from dissatisfied parents. Sometimes, even under the best circumstances, parents of patients become unhappy. Remember that a problem is an opportunity to improve performance. When an issue is …

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Advice for the Team – Protect the pediatric dentist’s time. As the main producer in the practice, the doctor needs to remain focused on patient care. As a team member, you can help the dentist keep …

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Look for ways to reduce spending. Periodically, review what your pedo practice is spending compared with what’s budgeted. Look not only for deviations but also for line items that can be reduced or …

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