Every team member should keep up with children’s health news. All staff members should gather news and information about children’s health issues—not just oral health—and share what they learn …

Continue Reading about Every team member should keep up with children’s health news. →

Advice for the Marketing Coordinator – Create a database of referring practices. This informational tool will help you track referral activities, the number of monthly referrals, and the amount of …

Continue Reading about Advice for the Marketing Coordinator – Create a database of referring practices. →

Brainstorm ways to please parents when they visit. Pedo practices are naturally centered on children, but relationships and referrals depend on pleasing parents. Think of what you can do to make your …

Continue Reading about Brainstorm ways to please parents when they visit. →

Avoid office gossip. Be professional when it comes to workplace interactions. Contributing to rumors and speculation makes the practice unnecessarily stressful. Set a positive example and refuse to …

Continue Reading about Avoid office gossip. →

Advice for the Practice Leader – Show your team how to be patient-centric. Before making a decision, ask “Will this benefit our patients?” Require your team members to do the same. And in all your …

Continue Reading about Advice for the Practice Leader – Show your team how to be patient-centric. →

Go beyond “nice.” To achieve exceptional customer service today, a pedo practice must be more than just nice to parents and patients. Being pleasant is important, but it’s only one part of providing …

Continue Reading about Go beyond “nice.” →

Advice for the Front Desk Team – Build value for the pediatric dentist. Simple and reassuring statements about the doctor can have a positive impact during the new patient call. Enthusiastic remarks …

Continue Reading about Advice for the Front Desk Team – Build value for the pediatric dentist. →

Advice for the Pediatric Dentist – Improve your listening skills. Listening involves two things—hearing what is said and also hearing what is not said. Often the most important message being …

Continue Reading about Advice for the Pediatric Dentist – Improve your listening skills. →

Create more value through scripting. Nearly every aspect of the patient experience can be documented and scripted. The more scripts your pedo practice uses, the better trained everyone will be. When …

Continue Reading about Create more value through scripting. →

Advice for the Marketing Coordinator­ – Segment your referring GPs and pediatricians. Divide referrers into four groups––A, B, C and D doctors: A doctors are the top third of referrers – …

Continue Reading about Advice for the Marketing Coordinator­ – Segment your referring GPs and pediatricians. →

Hold a fall clean-up event. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas in the fall (and spring), your …

Continue Reading about Hold a fall clean-up event. →

Is your practice on track for year-end goals? If not, brainstorm short-term strategies that will move the office closer to its targets for production, referrals and collections. In addition, at the …

Continue Reading about Is your practice on track for year-end goals? →