Increasing Practice Production Every Year
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Help new staff members get up to speed quickly. Training new team members may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through procedural …
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Advice for the Pediatric Dentist – Work faster… without rushing. For you, effective time management means achieving optimal speed when treating patients. The result will be better performance and …
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Customer service is a team effort. Every interaction with parents and patients is an opportunity for the practice to shine. This requires the participation of the entire team, including administrative …
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Be a problem-solver. Every workplace has its share of issues and problems. Many people are prone to complain about unfavorable situations. Anyone can talk negatively about a problem. Instead of …
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If patients are causing you stress, remember that they may be affected by their own stress. When patients exhibit “difficult” behavior, it’s easy to feel like the victim. Remember, kids will be kids. …
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Advice for the Pediatric Dentist – Help your staff stay current. Both new and long-term team members need to update their clinical and administrative skills. Out-of-office training can be a good …
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Minimize the afternoon crunch. Most parents prefer afternoon appointments for their school-age children. Unfortunately, letting the majority of parents choose only afternoon appointments will result …
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Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …
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Don’t make parents wait for their child’s first appointment. All potential patients must be seen within seven days or less. The quicker you can meet with parents, the more likely that their children …
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Advice for the Marketing Coordinator – Finalize strategies for the rest of the year. With less than three months to go before the end of the year, make sure you have new strategies in place for the …
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Eliminate inefficiency. Many practices have bottlenecks that have crept into systems over the years, resulting in reduced efficiency and increased stress. Redesigning systems—scheduling, customer …
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Initiate training with scripts. The best way to learn scripting is to practice using it… beginning with role-playing. In special or monthly staff meetings, some team members should play the role of …
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