Stay focused on patients and parents. December is a wonderful time of year, but it also can be distracting and stressful, as the holidays approach. Parents are expecting the same level of quality care …

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Advice for the Marketing Coordinator – Update contact information for all referring practices. Practices move, switch phone numbers, and change personnel. Take the next few weeks to review your …

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Cost-Saving Tip: Reduce magazine subscriptions. With more people spending time on their smart phones, you may need fewer magazines in your reception area. Examine all publications and target the least …

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Pay special attention to first-time visitors. The arrival of new patients and parents at the practice should be noted during the morning meeting. This alerts everyone on the team to do their part in …

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Advice for the Pediatric Dentist – Start planning for 2017. What are the practice’s goals for next year? What went well in 2016 and what needs improving? What do you plan on doing differently in 2017 …

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Use One-Day Rules to influence parent behavior. To manage parents more effectively, set a 24-hour limit for the team to accomplish certain tasks, including: Calling parents who left without an …

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Be willing to say you don’t understand something. Many of us are reluctant to admit we’re confused about what’s being discussed. If you’re not following the conversation, speak up. Ask for further …

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Advice for the Marketing Coordinator – Review your practice’s website. The online world changes fast. If it’s been a few years since your website was updated, then it’s time for a top-to-bottom …

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Inform parents about your holiday schedule. If your practice will be closed extra days in December, let parents know through signs in the office, face-to-face communication, and messages on your …

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Advice for the Pediatric Dentist – Share the practice vision weekly with the team. Team members want to feel that they are part of something bigger… that what they do matters… and that their job is …

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When you experience conflict with another staff member, speak up and look for solutions. Friction between team members is natural in any workplace. When it happens, don’t brood about it or let it …

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Advice for the Front Desk Coordinator – Use the sunset rule. It simply states that you will return all phone calls or emails by sunset of that day (or, for your purposes, by the end of office hours). …

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