Advice for the Front Desk Team – Educate parents about the pediatric dentist. The more they know about your practice, the easier it is to create confidence in the care they will receive. A good place …
Show appreciation for your co-workers.
Show appreciation for your co-workers. Most people want to be recognized. This can be as simple as just saying “thank you” after another team member helps you with a patient. It’s easy to take fellow …
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Use “power words” during interactions with parents and patients.
Use “power words” during interactions with parents and patients. Superior customer service depends on providing parents and patients a positive experience. One of the best ways to create such an …
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Rotate inventory to reduce waste.
Rotate inventory to reduce waste. When resupplying any materials you use in the course of doing your job, pull the existing stock forward and place newer supplies behind it. The idea is to consume …
Advice for the Pediatric Dentist – Evaluate mid-year progress.
Advice for the Pediatric Dentist – Evaluate mid-year progress. Is your practice on target to reach its annual goals for production, referrals and collections? Do you know what’s working well and where …
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Advice for the Pediatric Dentist – Respond decisively to conflict.
Advice for the Pediatric Dentist – Respond decisively to conflict. Staff conflict creates stress and can destroy efficiency, so deal with it quickly. Rather than taking sides, focus on resolving …
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Project confidence and professionalism.
Project confidence and professionalism. Whatever your role in the practice, your manner will affect the mood for everyone there, including patients and parents. A pedo practice is a relatively small …
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Publish content that is shareable.
Publish content that is shareable. Use social media to inform and entertain parents and patients, not just as an excuse to talk about your pedo practice. While a Tweet or a Facebook post can …
If you answer the first call from parents of potential patients, establish rapport.
If you answer the first call from parents of potential patients, establish rapport. When parents call, make them feel that calling your practice was an excellent idea. This means that, in addition to …
Advice for the Pediatric Dentists – Establish quality relationships with referring doctors.
Advice for the Pediatric Dentists – Establish quality relationships with referring doctors. Developing strong relationships with referring GPs and pediatricians will drive growth. Many pedo practices …
Don’t let your cell phone activities disturb or distract you from patients and parents.
Don’t let your cell phone activities disturb or distract you from patients and parents. Confine your use of cell phones to break times as much as possible. If there’s personal business you must attend …
Keep track of inventory.
Keep track of inventory. What’s hiding in the practice’s supply closet? Needed materials? Or items the office stopped using 12 months ago? Practices should take inventory semi-annually. This will help …
