Advice to the Treatment Coordinator – Promote the pediatric dentist during the consult. Many parents have no idea what the doctor has accomplished. For example, board certification is a distinction …
Advice for the Pediatric Dentist – Keep an open mind.
Advice for the Pediatric Dentist – Keep an open mind. Team members will be inspired if they see their leader embracing new ideas, learning better ways to run the practice as a business, and paying …
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If you find a certain administrative process frustrating, figure out how to change it.
If you find a certain administrative process frustrating, figure out how to change it. Even the best management systems develop bottlenecks over time. Do you find yourself frustrated by a particular …
Refine telephone skills.
Refine telephone skills. Even in the age of the internet, the telephone is still the pedo practice’s main lifeline for new patients. Make new parents feel welcome when they call. Effective verbal …
Never begin a response with “I’m only the…”
Never begin a response with “I’m only the…” When a parent is speaking with you, you are the practice at that moment. Even if you aren’t the right staff member to deal with the question or issue, you …
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Advice to the Marketing Coordinator – Increase the number of new referring doctors.
Advice to the Marketing Coordinator – Increase the number of new referring doctors. Expanding the pool of referrers by just one pediatrician per year can add significant revenue to the practice’s …
Designate a training day.
Designate a training day. Much of the training received by pedo team members occurs on the job. That can be an extremely difficult and stressful way to learn. A better method is to schedule training …
Advice for the Pediatric Dentist – Be a lifelong learner.
Advice for the Pediatric Dentist – Be a lifelong learner. The business side of dentistry is growing increasingly complex. The more managerial skills you have, the more successful you will be as a …
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Advice to the Front Desk Team – Keep the doctor informed about broken appointments.
Advice to the Front Desk Team – Keep the doctor informed about broken appointments. If parents don’t reschedule, tell the doctor at the next morning meeting for follow-up. The pediatric dentist needs …
Social Media Etiquette: Don’t post negative comments about the workplace.
Social Media Etiquette: Don’t post negative comments about the workplace. What you say on your personal social media sites can have a profound impact on your co-workers. If you’re having a tough time …
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Advice for the Pediatric Dentist – Educate, don’t criticize.
Advice for the Pediatric Dentist – Educate, don’t criticize. When providing feedback to your team, focus on how staff members, the office manager and you can all do a better job of working together. …
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Advice for the Front Desk Team – Review recent customer service breakdowns.
Advice for the Front Desk Team – Review recent customer service breakdowns. Even the best practices have occasional problems. With summer winding down, now is a good time to examine any customer …
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