Earn parents’ trust. Every interaction with parents is an opportunity to increase their confidence in the pediatric dentist and the practice. The more they believe that their children are in good …
Advice for the Front Desk Team – Review all insurance claims.
Advice for the Front Desk Team – Review all insurance claims. The team should verify all claims before submitting, so the insurance company has no reason to delay making payment. Double-check all …
Continue Reading about Advice for the Front Desk Team – Review all insurance claims. →
Advice for the Marketing Coordinator – Identify marketing targets for next year.
Advice for the Marketing Coordinator – Identify marketing targets for next year. Targets are specific metrics that help drive performance. If the target is to increase referrals 15% for 2017, set …
Morning meetings matter.
Morning meetings matter. This brief meeting is designed to prepare everyone on the team for the day and ensure the best quality care for patients. In an effective morning meeting, the schedule is …
Avoid the destructive power of saying “No.”
Avoid the destructive power of saying “No.” When you tell parents “no,” all they hear is that you aren’t interested in helping them. Instead of saying, “No, we can’t see your child on Tuesday,” …
Continue Reading about Avoid the destructive power of saying “No.” →
Learn to be more empathetic.
Learn to be more empathetic. If you’ve been in your position for a while, it can be tempting to go through the motions when interacting with patients and parents. Whether you’re hearing about a …
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments.
Advice for the Scheduling Coordinator – Monitor patients with multiple broken appointments. A few children missing appointments may not seem like such an issue. However, imagine the effect of a dozen …
Advice for the Pediatric Dentist – Schedule time with your referring doctors in 2017.
Advice for the Pediatric Dentist – Schedule time with your referring doctors in 2017. You should try to meet one-to-one with every referring doctor at least once a year. That can be challenging due to …
Stay focused on patients and parents.
Stay focused on patients and parents. December is a wonderful time of year, but it also can be distracting and stressful, as the holidays approach. Parents are expecting the same level of quality care …
Continue Reading about Stay focused on patients and parents. →
Advice for the Marketing Coordinator – Update contact information for all referring practices.
Advice for the Marketing Coordinator – Update contact information for all referring practices. Practices move, switch phone numbers, and change personnel. Take the next few weeks to review your …
Cost-Saving Tip: Reduce magazine subscriptions.
Cost-Saving Tip: Reduce magazine subscriptions. With more people spending time on their smart phones, you may need fewer magazines in your reception area. Examine all publications and target the least …
Continue Reading about Cost-Saving Tip: Reduce magazine subscriptions. →
Pay special attention to first-time visitors.
Pay special attention to first-time visitors. The arrival of new patients and parents at the practice should be noted during the morning meeting. This alerts everyone on the team to do their part in …
Continue Reading about Pay special attention to first-time visitors. →
