Advice for the Pediatric Dentist – Strive for consistency. Staff members are looking for stability in their daily routine. If office policies are constantly changing, they create uncertainty and …

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Performance Target: Create written scripts for all routine parent conversations within six months. Parent (and patient) satisfaction requires that team members have strong communication skills. …

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Advice for the Scheduling Coordinator – Keep track of hygiene patients. Most pediatric dental practices see a high volume of patients. In such a fast-paced atmosphere, it can be easy sometimes to …

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You’re not perfect, so stop trying to prove you are. When you make a mistake, admit it. Making excuses or blaming others will be seen as weakness. By taking responsibility for your actions—including …

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Watch for parents’ “un-asked questions”… and answer them. Some parents are hesitant to show their lack of knowledge, their fears or other personal issues regarding their child’s treatment. Everyone on …

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Advice for the Pediatric Dentist – Be the motivator-in-chief. Whether you realize it or not, staff members take their cue from you. Motivate the team to do exceptionally well every day. Verbal praise …

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Find out how others on the team see you. To minimize stress and make the most of team dynamics, you need to know what others think of you as a teammate. Are you considered to be helpful? A good …

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Scripting Tip: Make it a point to say “yes” often. Parents who hear “yes” frequently feel more positive about the practice and perceive that their children are getting the very best care. Therefore, …

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Go out of your way to impress patients and parents. Doctors and teams can only stand out by creating a positive patient experience and letting patients and parents know that they are the number-one …

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Advice for the Marketing Coordinator (MC) – Maintain enthusiasm. In your role as MC, you are often the public face of your practice. Making a good impression when you interact with referring offices …

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Advice for the Pediatric Dentist – Review last year’s performance. Did you hit your targets for referrals, collections and production? If you did, how can you build on that success? If you didn’t, …

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When things go wrong, maintain composure. There will be the occasional bad day, difficult parent or patient, wrecked schedule, sick staff member… all of which increase stress. In the face of …

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