Customer service is a team effort. Every interaction with parents and patients is an opportunity for the practice to shine. This requires the participation of the entire team, including administrative …
Be a problem-solver.
Be a problem-solver. Every workplace has its share of issues and problems. Many people are prone to complain about unfavorable situations. Anyone can talk negatively about a problem. Instead of …
If patients are causing you stress, remember that they may be affected by their own stress.
If patients are causing you stress, remember that they may be affected by their own stress. When patients exhibit “difficult” behavior, it’s easy to feel like the victim. Remember, kids will be kids. …
Advice for the Pediatric Dentist – Help your staff stay current.
Advice for the Pediatric Dentist – Help your staff stay current. Both new and long-term team members need to update their clinical and administrative skills. Out-of-office training can be a good …
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Minimize the afternoon crunch.
Minimize the afternoon crunch. Most parents prefer afternoon appointments for their school-age children. Unfortunately, letting the majority of parents choose only afternoon appointments will result …
Advice for the Team – When things go wrong, try to remain calm.
Advice for the Team – When things go wrong, try to remain calm. Stressful days can test everyone’s patience. Don’t let negative emotions get the best of you. When dealing with a crisis, do your best …
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Don’t make parents wait for their child’s first appointment.
Don’t make parents wait for their child’s first appointment. All potential patients must be seen within seven days or less. The quicker you can meet with parents, the more likely that their children …
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Advice for the Marketing Coordinator – Finalize strategies for the rest of the year.
Advice for the Marketing Coordinator – Finalize strategies for the rest of the year. With less than three months to go before the end of the year, make sure you have new strategies in place for the …
Eliminate inefficiency.
Eliminate inefficiency. Many practices have bottlenecks that have crept into systems over the years, resulting in reduced efficiency and increased stress. Redesigning systems—scheduling, customer …
Initiate training with scripts.
Initiate training with scripts. The best way to learn scripting is to practice using it… beginning with role-playing. In special or monthly staff meetings, some team members should play the role of …
Brainstorm practice improvements at the monthly staff meeting.
Brainstorm practice improvements at the monthly staff meeting. A pedo practice gets better when the entire team is involved in making it better. Everyone has a unique perspective on areas where the …
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Make your practice a fun place for adults to visit.
Make your practice a fun place for adults to visit. Reserve a section of your reception area for parents. Provide a wide selection of magazines that appeal to men and women. Stock a beverage area with …
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