Take care of yourself. Too many pediatric dentists and their team members get rundown by not eating properly, not exercising regularly or not getting enough sleep. That kind of unhealthy lifestyle …
Learn from dissatisfied parents.
Learn from dissatisfied parents. Sometimes, even under the best circumstances, parents become unhappy. Remember that a problem is an opportunity to improve performance. When an issue is resolved …
Use job descriptions to educate and guide pedo staff members.
Use job descriptions to educate and guide pedo staff members. New team members need to fully understand their position. Job descriptions should be clearly detailed, with all skills and …
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Don’t assume parents of prospective patients know how to get to your practice.
Don’t assume parents of prospective patients know how to get to your practice. In a world of smart phones and GPS devices, you may not think to give out directions to your office. But even with these …
Advice for the Pediatric Dentist – Keep the lines of communication open.
Advice for the Pediatric Dentist – Keep the lines of communication open. Every six months, have an informal conversation with each team member about where she is in her career path. Where does the …
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When conflict occurs, don’t escalate it.
When conflict occurs, don’t escalate it. If you find yourself in disagreement with another team member, take a breath, step back and think through how you want to handle it. All too often, an …
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Always send confirmation reminders.
Always send confirmation reminders. Parents are extremely busy, and a simple reminder (email, text, or phone call) helps them to show up and show up on time with their child. Don’t settle for just …
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How to write a script (Part 2): Add value to the conversation.
How to write a script (Part 2): Add value to the conversation. Use power words and benefit statements to create more value during interactions with parents. Power words generate a positive attitude, …
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How to write a script (Part 1): Identify the goal of the script.
How to write a script (Part 1): Identify the goal of the script. Is it communication, education, compliance or cooperation? With the goal in mind, write a topic sentence. This opening sentence should …
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Advice for the Pediatric Dentist – Hold effective staff meetings.
Advice for the Pediatric Dentist – Hold effective staff meetings. Every practice needs to create opportunities for departments to work together and exchange ideas. Daily Business Meetings™ (morning …
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One-Day Rule – Contact parents when their account is one day overdue.
One-Day Rule – Contact parents when their account is one day overdue. Many people are financially stressed these days. So, before they incur fees, tell them about their payment options. This will make …
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Create more value during the patient experience.
Create more value during the patient experience. In uncertain times, parents are looking at every dollar they spend. Concentrate on creating more value for your patients. Improve your customer …
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