Go beyond “nice.” To achieve exceptional customer service today, a pedo practice must be more than just nice to parents and patients. Being pleasant is important, but it’s only one part of providing …
Advice for the Front Desk Team – Build value for the pediatric dentist.
Advice for the Front Desk Team – Build value for the pediatric dentist. Simple and reassuring statements about the doctor can have a positive impact during the new patient call. Enthusiastic remarks …
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Advice for the Pediatric Dentist – Improve your listening skills.
Advice for the Pediatric Dentist – Improve your listening skills. Listening involves two things—hearing what is said and also hearing what is not said. Often the most important message being …
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Create more value through scripting.
Create more value through scripting. Nearly every aspect of the patient experience can be documented and scripted. The more scripts your pedo practice uses, the better trained everyone will be. When …
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Advice for the Marketing Coordinator – Segment your referring GPs and pediatricians.
Advice for the Marketing Coordinator – Segment your referring GPs and pediatricians. Divide referrers into four groups––A, B, C and D doctors: A doctors are the top third of referrers – …
Hold a fall clean-up event.
Hold a fall clean-up event. Closets and storage areas are magnets for discontinued products, outdated supplies and broken equipment. By going through storage areas in the fall (and spring), your …
Is your practice on track for year-end goals?
Is your practice on track for year-end goals? If not, brainstorm short-term strategies that will move the office closer to its targets for production, referrals and collections. In addition, at the …
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Help new staff members get up to speed quickly.
Help new staff members get up to speed quickly. Training new team members may not be in your job description, but that shouldn’t stop you from giving sound advice or walking novices through procedural …
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Advice for the Pediatric Dentist – Work faster… without rushing.
Advice for the Pediatric Dentist – Work faster… without rushing. For you, effective time management means achieving optimal speed when treating patients. The result will be better performance and …
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Customer service is a team effort.
Customer service is a team effort. Every interaction with parents and patients is an opportunity for the practice to shine. This requires the participation of the entire team, including administrative …
Be a problem-solver.
Be a problem-solver. Every workplace has its share of issues and problems. Many people are prone to complain about unfavorable situations. Anyone can talk negatively about a problem. Instead of …
If patients are causing you stress, remember that they may be affected by their own stress.
If patients are causing you stress, remember that they may be affected by their own stress. When patients exhibit “difficult” behavior, it’s easy to feel like the victim. Remember, kids will be kids. …
