Advice to the Front Desk Team – Keep the doctor informed about broken appointments. If parents don’t reschedule, tell the doctor at the next morning meeting for follow-up. The pediatric dentist needs …
Social Media Etiquette: Don’t post negative comments about the workplace.
Social Media Etiquette: Don’t post negative comments about the workplace. What you say on your personal social media sites can have a profound impact on your co-workers. If you’re having a tough time …
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Advice for the Pediatric Dentist – Educate, don’t criticize.
Advice for the Pediatric Dentist – Educate, don’t criticize. When providing feedback to your team, focus on how staff members, the office manager and you can all do a better job of working together. …
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Advice for the Front Desk Team – Review recent customer service breakdowns.
Advice for the Front Desk Team – Review recent customer service breakdowns. Even the best practices have occasional problems. With summer winding down, now is a good time to examine any customer …
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Advice for the Office Manager – Be inclusive during meetings.
Advice for the Office Manager – Be inclusive during meetings. Staff members who tend to be quiet or shy may refrain from speaking up unless encouraged to do so, especially if others are allowed to …
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Advice for the Hygienist – Praise patients who are taking good care of their teeth.
Advice for the Hygienist – Praise patients who are taking good care of their teeth. Compliance can be a challenge for many children. Always compliment patients who are doing a good job of brushing and …
Advice for the Marketing Coordinator – Reach out to new pediatricians.
Advice for the Marketing Coordinator – Reach out to new pediatricians. Identify new pediatricians in the area by monitoring direct mail promotions, announcements on Facebook, items in community …
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Performance Target: Keep 98% of all patients scheduled at all times.
Performance Target: Keep 98% of all patients scheduled at all times. Provide your staff with the systems and scripts needed to get virtually all patients scheduled for their next appointment. Start …
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Know what you use.
Know what you use. Each department in the practice should track the amount of supplies it uses every month. This type of oversight will allow the office to anticipate future demand and order more …
Treat parents and patients the way you want to be treated.
Treat parents and patients the way you want to be treated. Always put yourself in the shoes of parents and patients. Welcome and greet them by name when they enter the practice. Make the patient …
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Don’t be drawn into emotional confrontations.
Don’t be drawn into emotional confrontations. When dealing with an unhappy parent, stay focused on the facts at hand. If the individual verbally attacks you, don’t respond in kind. Calmly restate the …
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Advice for the Financial Coordinator – Schedule time to address overdue accounts.
Advice for the Financial Coordinator – Schedule time to address overdue accounts. Rather than letting collection activities take a backseat, give them priority treatment. Set aside specific times when …
