Eliminate inefficiency. Many practices have bottlenecks that have crept into systems over the years, resulting in reduced efficiency and increased stress. Redesigning systems—scheduling, customer …
Initiate training with scripts.
Initiate training with scripts. The best way to learn scripting is to practice using it… beginning with role-playing. In special or monthly staff meetings, some team members should play the role of …
Brainstorm practice improvements at the monthly staff meeting.
Brainstorm practice improvements at the monthly staff meeting. A pedo practice gets better when the entire team is involved in making it better. Everyone has a unique perspective on areas where the …
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Make your practice a fun place for adults to visit.
Make your practice a fun place for adults to visit. Reserve a section of your reception area for parents. Provide a wide selection of magazines that appeal to men and women. Stock a beverage area with …
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Advice for the Front Desk Team – Track referrals.
Advice for the Front Desk Team – Track referrals. When new parents call, team members should inquire, “Who can we thank for referring you to us?” or “How did you hear about our office?” This will …
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Advice for the Pediatric Dentist – Appoint more than one staff member to handle finances.
Advice for the Pediatric Dentist – Appoint more than one staff member to handle finances. Reduce the opportunity for a team member to falsify accounts by having more than one person working on …
Learn how to be a better listener.
Learn how to be a better listener. Most of us consider ourselves good listeners, but we often hear only what we want to hear. To improve your listening skills, ask what teammates think about a …
Create synergy between your website, blogs, email and social media accounts.
Create synergy between your website, blogs, email and social media accounts. The real power of the internet lies in its connectivity. Whatever you put online should have easy connectors to other …
Advice for the Front Desk Team – Make the first phone call count.
Advice for the Front Desk Team – Make the first phone call count. The new patient call is an essential marketing opportunity. With excellent scripting that not only welcomes callers warmly but also …
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Review quarterly performance.
Review quarterly performance. How close is the practice to reaching its goals for production, collections, new patients, etc., for this quarter? Which systems need improvement to hit established …
Advice for the Pediatric Dentist – Dispense products that promote good oral health.
Advice for the Pediatric Dentist – Dispense products that promote good oral health. It’s not about making money. It’s about demonstrating to parents that you want their child to have better oral …
Advice to the Front Desk Team – Make sure your tone of voice matches your words.
Advice to the Front Desk Team – Make sure your tone of voice matches your words. Avoid going through the motions when greeting parents and patients. If you say you are happy to see them, your tone of …
