Feel free to apologize. The words “I’m sorry“ go a long way towards making patients and parents happy, even if you haven’t done anything wrong. …
Is the entire team pulling together?
Is the entire team pulling together? It only takes one person to keep the team from all pulling together. Work to embrace that person and bring them into a true team mentality. …
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Take an occasional break throughout your day.
Take an occasional break throughout your day. Going outside and walking around your office building or even taking a 30-minute lunch can help clear your head. Dental practice is a complex service that …
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Reach out anyway.
Reach out anyway. Just because of practice does not refer does not mean it is not worth reaching out and taking a first step toward trying to build a referral relationship. …
Treat your coworkers as customers.
Treat your coworkers as customers. If your coworkers were your customers, what would you do differently to ensure excellent customer service? …
Make a list.
Make a list. Having a list of things to do will help you avoid trying to remember them and keep wondering what you forgot all day. …
Did you do your best yesterday?
Did you do your best yesterday? If you were to evaluate yourself on yesterday’s performance, can you honestly say you gave it your very best? There is always something to improve on. Take a critical …
Does the professional relations coordinator (PRC) truly care about referring offices?
Does the professional relations coordinator (PRC) truly care about referring offices? The PRC position is more than just a job. Caring is an essential component when designing marketing programs for …
Know your priorities.
Know your priorities. The best way to create alignment for everyone on the team is to know the practice’s priorities. Priorities should be discussed at least weekly amongst the doctors and team. What …
Which system is not working as well as it should?
Which system is not working as well as it should? Systems are the key to success in every pediatric dental practice. Are any of your systems in need of fine-tuning or …
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Where do you want to be in five years?
Where do you want to be in five years? Take the time to think about where you would like to see your practice in five years and make this a topic everyone discusses in the next monthly staff …
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Research new technology carefully.
Research new technology carefully. Just because it’s new and the marketing makes you feel like you simply must have it, doesn’t mean it’s actually in your best …
