Create value for surgical appointments… and confirm them. Emphasize to patients that valuable time with the doctor has been reserved especially for them. Confirm all appointments 48 hours in advance… …

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Schedule more efficiently. Many surgical practices make the mistake of scheduling by simply filling empty time slots. Instead, designate time slots for different types of cases (including emergencies) …

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Define roles clearly for new team members. New team members need to fully understand their position. Job descriptions should be very specific, listing all of the skills and responsibilities for the …

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Don’t assume new patients know how to get to your office. Even with smart phones and GPS devices, some patients may have trouble finding your practice. The last thing you want is patients showing up …

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Leadership Advice for the Surgical Specialist: Sharpen your interpersonal skills. You don’t have to be a “people person” to act like one. Learn to make eye contact and greet team members by name. …

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Avoid the “roller coaster.” Ideal schedules and daily production goals reduce unnecessary stress in surgical practices. Try to schedule approximately the same amount of production each day. Otherwise, …

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Review your collections process. If your collections rate is less than 99%, take a close look at the systems you’re using to collect overdue fees. Start with these questions: Do you have …

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Post several times a week on your Facebook page. Social media experts recommend that dental practices post to their Facebook account frequently. Although a recent major survey shows that almost 9 out …

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Advice for the Surgical Specialist – Lead by learning. If you, like most doctors, had little or no management training in dental school, you need to make up lost ground quickly. Take every opportunity …

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Even the best systems need to change over time. Most practices have poorly designed management systems… and even well-planned protocols eventually become inefficient. Internal and external changes …

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As we approach the half-year mark, prepare to make mid-course corrections. Monitoring practice performance numbers should be a year-round activity, but it’s especially important at the six-month mark. …

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Treat every surgical patient like a VIP. Superior customer service is about treating every patient like your favorite celebrity. If a famous actor or sports figure came to your surgical practice for …

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