Make it easier for surgical patients to pay what they owe. One of the best ways to improve your collection rate is to make treatment more affordable… not by altering fees but by offering a range of …

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Look for ways to reduce spending. Periodically, review what your surgical practice is spending compared with what’s budgeted. Look not only for deviations but also for line items that can be reduced …

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Advice for the Surgical Specialist – Track performance numbers. Select 10–12 statistics that are most relevant to the growth and success of your practice, such as production, case acceptance and …

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Recognize the efforts of your co-workers. We all appreciate it when people notice our efforts and make positive comments about our performance. Even a simple “thank you” will make your teammates feel …

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Build value for the appointment. This is the single most effective way to eliminate the problem of no-shows. Patients who appreciate the value of their appointments are far less likely to miss them. …

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Use a Treatment Coordinator (TC) to build your implant business. Your surgical practice can increase production significantly by placing more implants. The first step in this growth strategy is to …

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Look at the situation from the surgical patient’s point of view. For you, what occurs in a surgical practice is routine. The typical patient, however, arrives feeling uncertain and anxious—maybe even …

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Advice for the Surgical Specialist – Offer rewards for cost-cutting ideas. Staff members have first-hand knowledge about how the practice is spending money, which qualifies them to identify ways to …

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Communicate information about dental insurance and co-pays. Contact insurance companies in advance of patient treatment for the estimated reimbursement. By doing so, the front desk coordinator can …

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Advice for the Marketing Coordinator – Manage your practice’s online reputation. Google your practice. You might be surprised by what you find. Correct misinformation and address any negative feedback …

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Learn to work together. Your co-workers are a key component of your success. Find a way to get past the occasional misunderstanding. Don’t let a petty grievance turn into a major confrontation. When …

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First impressions make all the difference. Will surgical patients be impressed when they walk into your office for the first time? Practices need to exceed expectations during every step of the New …

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