Advice for the Surgical Specialist – Conduct annual performance reviews. These should be standard operating procedure for your practice. When done correctly, performance reviews benefit both staff …

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Improve the New Patient Experience. Ensure that new patients form a positive impression of your practice by carefully controlling their experience. Each aspect of the New Patient Experience should be …

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Make eye contact. Looking away from people while speaking is a behavior that can make you look uninterested. Excellent eye contact is critical, because oral surgery requires a high level of patient …

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Advice for the Surgical Specialist – Work on case presentation skills. It takes time for even the most experienced doctors to master case presentation skills. Case presentation has to be learned, …

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Gather referral information from new patients. When new patients contact the practice, find out who referred them and include this information in the patients’ records. This will give you valuable …

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Offer a wide range of payment options to every patient. Many patients are financially stressed these days, and you may not be able to tell who will be grateful for more affordable and convenient ways …

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Advice for the Surgical Specialist – Use “best models” to improve practice operations. Best models are based on how highly successful practices achieve their goals. These models are essentially …

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Leave personal problems at home. Patients should never be able to tell that your day didn’t start off so well because you got caught in traffic… or see anything in your behavior to suggest that you …

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Use scripts to add value to conversations. Include power words and benefit statements in scripts to create more value during patient interactions. Power words—like great, terrific, wonderful and …

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Take responsibility for key numbers that are essential to your work. Whatever your role with the practice team, there are probably performance metrics that relate directly to your daily activities. …

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Conduct procedural time studies. If your practice hasn’t clocked how long different procedures take in the last couple of years, it’s time to check again. Incorrect scheduling can lead to large gaps …

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Advice for the Surgical Specialist – Polish your elective case presentation skills. You may need little or no finesse to close need-based cases. However, when recommending procedures that patients may …

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