Be a team player. “There’s no ‘I’ in team,” the old saying goes, and it’s true. Excelling at your job requires strong interpersonal skills, which include being courteous, supportive and helpful to …
Ask for testimonials.
Ask for testimonials. Encourage patients to send emails and letters to your office with their feedback and to post comments on social media and review sites. Positive statements from patients build …
Always confirm appointments.
Always confirm appointments. Patients are extremely busy, and a simple reminder (email, text, or phone call) ensures that they will show up. Don’t settle for just calling home phone numbers. Get all …
Advice for the Surgical Specialist – Make business learning a priority.
Advice for the Surgical Specialist – Make business learning a priority. As a doctor, you continually learn and sharpen your clinical skills so that you can always provide the best possible care for …
Continue Reading about Advice for the Surgical Specialist – Make business learning a priority. →
Use systems to make your day easier.
Use systems to make your day easier. A busy day can create chaos and stress, and inadequate systems contribute to the problem. Implementing documented, step-by-step systems protects you and fellow …
Continue Reading about Use systems to make your day easier. →
Advice for the Practice Owner – Rely on experts.
Advice for the Practice Owner – Rely on experts. Some of the most important decisions you’ll make call for expertise that only other professionals can provide. Seek the advice of an accountant, …
Continue Reading about Advice for the Practice Owner – Rely on experts. →
Answer the phone the right way.
Answer the phone the right way. Every team member should be pleasant, sound enthusiastic and demonstrate a desire to be helpful. Callers need to feel that you are focused entirely on them. This …
Make meetings more productive.
Make meetings more productive. Open debate is critical in office meetings. The practice should be a receptive environment where everyone is encouraged to speak up and voice honest opinions. No one …
Scripting Advice – Start by identifying the goal of the script.
Scripting Advice – Start by identifying the goal of the script. Is it communication, education, case acceptance or cooperation? With the goal in mind, write an opening sentence that describes what …
Continue Reading about Scripting Advice – Start by identifying the goal of the script. →
Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.”
Advice for the Surgical Specialist – To make non-clinical decisions, ask a “golden question.” When making a choice that may change how your practice operates, ask yourself how it will affect your …
Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice.
Advice for the Scheduling Coordinator – Make sure patients know how to get to your practice. Many patients can now use their cell phones, GPS or online map sites to locate your office, but don’t make …
Advice for the Surgical Specialist – Create a business culture.
Advice for the Surgical Specialist – Create a business culture. Your practice is a business. Communicate this concept to your team. Help them understand that your goal as a practice is to not only …
Continue Reading about Advice for the Surgical Specialist – Create a business culture. →
